L2 Network Engineer

3 days ago

Cape Town, Western Cape, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year


Key purpose:

As a network engineer, you'll be part of our technology group, working closely with other teams such as DevOps and Application Development to provide solutions that help us run efficiently and effectively. You will use your technical skills to ensure we have the right infrastructure in place for our business operations.

Duties and responsibilities:

  • Transformation participation and adoption by teams for any automation/new tools introduction for Network Infrastructure
  • Good exposure in handling large enterprise network
  • Experience in remotely management of incidents
  • ITIL process knowledge
  • Ability to review logs and provide updates
  • Escalation to OEM TAC
  • Ability to implement Network changes
  • Basic understanding of MPLS technology
  • Basic understanding of telecom standards / protocols
  • Closure of all assigned tickets on tool
  • Closure of tickets within SLA
  • Updating the Activity tracker against all the incident tickets on ITSM tool
  • Sharing the Analysis report for all major incidents within 30 mins of closure
  • Updating the SOP's for minimum 2 processes per Month
  • Successful implementation of Change Requests
  • Successful implementation of Rollback plan in case the CR gets failed
  • Handling client escalation/ month
  • Timely escalation to the next level

Qualifications and experience:

  • Bachelors degree in Computer Science, Information Technology or a related field required
  • Prior experience as a network engineer is preferred.
  • Understanding on Cloud Network technology (Azure & AWS)
  • Hands-on experience in Routing/switching (Cisco/Arista)
  • Hands-on experience in Wi-Fi (Cisco/Arista)
  • Hands-on experience in Firewalls (Palo Alto /Cisco)
  • Hands-on experience in VPN technology
  • Hands-on experience in MPLS Technology
  • Hands-on experience in Internet Technology

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