Recruitment Manager

1 week ago

Cape Town, Western Cape, South Africa 7783b009-a26c-4894-aaa5-fea8a297d2d7 Full time R1 750 000 - R2 500 000 per year

Overview

This role owns high-volume agent recruitment end-to-end. You're expected to run a tight operation, hit aggressive hiring targets, and keep the talent pipeline predictable. If a process is slow, noisy, or inefficient, you fix it. The Recruitment Manager leads the team, the workflow, and the output.

Key Responsibilities

1. Hiring Delivery and Capacity Management

  • Build and execute a volume hiring strategy aligned with calibrated demand forecasts.
  • Own weekly, monthly, and quarterly hiring commitments for agent-level roles.
  • Optimize funnel ratios from sourcing to Day 1; identify choke points and remove them fast.
  • Maintain readiness for surge hiring, seasonal peaks, and sudden client ramps.

2. Team Leadership and Performance Management

  • Manage and develop Recruiters and Recruitment Coordinators; set clear performance standards.
  • Drive a culture of speed, accuracy, and high-touch candidate experience.
  • Train the team on assessment quality, behavioral probing, and data-driven decision-making.
  • Conduct regular performance reviews, coaching, and workflow corrections.

3. Stakeholder and Client Management

  • Partner with Operations, Workforce Management, Training, and HRBP to align on demand, selection criteria, and onboarding readiness.
  • Act as the escalation point for hiring delays, offer fallout, and process bottlenecks.
  • Present weekly insights and hiring dashboards to senior leadership; recommend actions, not excuses.

4. Process Excellence and Compliance

  • Maintain a disciplined recruitment process across sourcing, screening, assessments, and onboarding.
  • Ensure compliance with data privacy, labor regulations, and company policies.
  • Audit recruiter workflow quality; enforce standardized assessments and strict documentation.

5. Sourcing Strategy and Market Intelligence

  • Build and manage sourcing channels: job boards, referrals, events, campuses, and community partnerships.
  • Track competitor hiring trends, salary benchmarks, and talent supply fluctuations.
  • Experiment, test, and deploy sourcing tactics that reduce cost per hire and time to fill.

6. Technology, Reporting, and Analytics

  • Oversee ATS hygiene and drive dataset accuracy for reporting.
  • Generate insights on funnel performance, recruiter productivity, and hiring forecasts.
  • Identify automation gaps and propose AI-enabled enhancements for screening and scheduling.

Minumum Qualifications

  • 10 years in recruitment, with at least 2 years of experience as a Manager supporting BPO environment.
  • Proven track record of meeting or beating hiring targets in a fast-paced environment.
  • Strong command of recruitment analytics, workforce forecasting, and process optimization.
  • Skilled at stakeholder management, communication, and conflict resolution.
  • Experience with Workday, or similar ATS platforms is an advantage.

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