1st Line Support Administrator

7 days ago

Newcastle upon Tyne Strawberry Lane One Strawberry Lane, South Africa Home Group Full time £24 638 - £40 000 per year

IS 1st Line Support Administrator

Earn £12.60 per hour( £24,638 per annum) and great benefits including instant pay access with Stream 

6 Month Fixed-Term contract, Full Time (37.5 hpw)

Newcastle upon Tyne

Home, a place where you belong 

We have a great opportunity for someone to join our 1st Line Support Administration team. This is a great role for you in an IT environment and is ideal if you're keen on developing a career in IT, but don't know where to start 

What you'll do

  • Responding to requests for new starter accounts to be created

  • Updating and maintaining IT account permissions

  • Monitoring support tickets and assigning these to relevant teams for resolution.

  • Manage account closure requests ensuring systems are deactivated correctly and no risk of access remains 

Why join us

You'll join Susan's team of administrators and apprentices; we enjoy our jobs and the impact we have on new joiners coming into the business You'll quickly discover the wider IS service desk team are a really supportive bunch Be part of one of the UK's top 10 Great Places to Work

You have 

  • Great communication skills and can interact with a wide variety of different colleagues across our large organisation.

  • You're comfortable using a PC and a number of systems and are not phased by using new systems or applications.

  • The ability to quickly adapt to new situations and are able to tackle issues head on. 

  • You're analytical and systematic when managing requests or following a process.

  • You're the kind of person who is happy to highlight any opportunities for improvement both within the job and in your own skillset.

  • Prioritising customer needs to provide high-quality service through prompt, precise, and clear communication. 

Stronger together

We do our best work when we're ourselves. That's why our inclusion, wellbeing, and diversity networks make Home Group a great place to work  

The practical bits

  • This is a Monday to Friday job

  • You'll work a rotation of earlies (7\:00 to 15\:30) and lates (09\:00 to 17\:30)

  • We come into the office a minimum of 2 days per week (more if you want) and work from home the remainder of the time.

  • We can be flexible and work with you to adapt shifts etc as and when you need that

Whats in it for you?

  • Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"), increasing to 39. 

  • Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.    

  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.  

  • Instant pay access with Stream

  • We Grow Our Own colleagues (not literally of course), when you're ready for the next step in your career, you can grow with us 

Find out more  

Click APPLY NOW to see our IS 1st Line Support Administrator Job description, find out about us, for help
to apply and for all our benefits. Roles can close early, so don't wait.

For reasonable adjustments email

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