Product Service Support Representative Global Grade 10

5 days ago

Middelburg, Mpumalanga, South Africa Barloworld Power Angola Full time

Key Outputs

  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Consult with key account customers about equipment life cycles, maintenance and replacement

budgets and other solutions that will lower their owning and operating costs and support customers

success.

  • Assist with quotes for parts, service, and equipment management solutions
  • Understand the full range of the dealership's product offerings and how they are intended to meet

business and customer needs

  • Responsible for marketing after sales products and services
  • Liaison between Barloworld and key customer accounts, business planning and / budgeting planning
  • Where possible inspect all failed machines/components/parts with technical rep and advise /train / educate customers accordingly
  • Compile and submit a monthly report with forecasts attached to management
  • Discuss machine and undercarriage inspection reports regularly with customers
  • Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales
  • Promote part sales through service, achievement of targeted budget and effective expenses management.
  • Achievement of operations and customer monthly KPI's

Qualification, Experience And Competencies

  • Qualified diesel/earthmoving equipment mechanic (or equivalent qualification) will be an added advantage
  • 5 years' Caterpillar experience as an artisan will be added advantage
  • Workplace competencies business development skills and knowledge
  • Sound business communication skills (managerial and technical report writing critical in role)
  • Sound technical knowledge of product brands and business communication skills
  • Basic financial management skills, PC and microsoft office knowledge
  • Behavioral competencies: relations skills,
  • Problem solving, analysis, attention to detail, listening and influencing and negotiation skills

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