Senior Infrastructure Engineer

Position Summary
Industry:
IT & Internet

Job category:
IT and Telecommunications

Location:
Randburg

Contract:
Permanent

Remuneration:
Market Related

EE position:
No

Introduction
This position will help ensure overall availability and reliability to meet or exceed defined service levels of data centre operations. The candidate must have experience in people management, a strong technical understanding, and the drive and vision to take Tracker Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in Server Support, VMware support, SAN/Array Support, Backup support, and Linux, support. This position requires hardware diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to a strong knowledge of Data Centres and hardware repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Job Description
Servers

Management of the servers

Ensure that servers have the appropriate Firmware and Drivers installed and up-to-date

Ensure that user access to the servers is managed and limited

Ensure that server data is backed up as agreed with the appropriate business owner

Ensure that servers are monitored for performance and uptime

SAN and array (Storage)

Set up and configure storage devices

Do routine maintenance on storage devices

Liaise with 3rd party vendors regarding storage device support

Upgrade Storage device firmware

Management of all disks

Ensure that a capacity planning procedure is created and implemented

Ensure that a process for obtaining and installing replacement parts is created and implemented

Ensure that standby staff are trained to procure and install replacement parts

Ensure that disks are monitored for performance and integrity

Ensure SAN replication takes place

Backups and Restores

Create and/or regularly update a backup and restore procedure and policy

Maintain a record of system backup frequencies and backup times

Perform regular tests of the ability to restore backed-up data

Monitor the backup hardware and software for correct operation

Manage the procurement of media as required to implement the backup procedure and policy

Ensure backups conform to best practice retention cycles

Disaster Recovery

Ensure All critical Business systems are replicated at DR

Ensure All recovery systems are replicated at DR, including Infrastructure, DB replication and Software

Manage Infrastructure DR Plan

Manage DR Datacenter availability and stability

Manage DR connectivity

Manage DR capacity

Application Server

Management of all application servers for all Tracker applications

Define and regularly review a SLA with affected business users

Ensure application servers are available in line with agreed SLA

VMware

All aspects within VMware

Facilities (Note: This role is not responsible for execution of the facilities role (excluding the management of the DC's), only for ensuring that the facilities resources meet the requirements of the technology department).

Manage Tracker Data Centre (collocated OR owned)

Ensure all infrastructure facilities are secure

Manage environmental monitoring

Capacity Planning

Create and / or regularly update a capacity management process and procedure

Regular review of capacity management monitoring results

Implementation of appropriate actions to address findings of capacity management monitoring

Minimum Requirements

• A Bachelor's degree or Equivalent IT Qualification or Diploma
• Experience and product-specific training as it relates to the role and technologies in use
• SAN Certified
• Vmware Certified
• Server Support
• Storage Support
• Minimum 7 Years Working Experience
• 5 years of experience in a technical environment.
• 5 years' experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7
• 5 years of experience with Computer hardware and Data Centres.

5 Years working on Vmware or storage environments