Solutions Specialist

Job Description

Hello Future, Solution Specialist – Platform Mail

Welcome to FNB, the home of the #Changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.

As a Solution Specialist within FNB ConnetMe, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious

Role Purpose

This role is critical to the strategic expansion of our Platform Email Management capabilities across FRG, both in South Africa and potentially in the broader Africa region. The specialist is responsible for consulting on email best practices, stakeholder enablement and engagement, leading migration from legacy systems to Platform Mail, and identifying operational efficiencies and value by leveraging key capability features and functionalities.

Platform Mail – Knowledge with Cisco Packaged Contact Centre Enterprise (PCCE) Email Management (ECE) is essential.

Are you someone who can:

• Prevent wastage and identify process improvements to contain and reduce costs.
• Develop, encourage, and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback, and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to drive organisational improvements.
• Ensure compliance with legislative and audit requirements and adhere to relevant processes.
• Compile reports that track progress and guide the business in making informed decisions.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Facilitate and coordinate end-to-end implementation of prioritised and approved solutions for the relevant product house or business unit.
• Analyse data to identify opportunities for efficiencies and business growth.

Education Requirements

• Bachelor of Technology, Engineering, Commerce, or any equivalent NQF Level 7 qualification

Skills and Experience Requirements

• A minimum or 4 – 5 Years in Operations
• Experience in working with contact center email solutions.
• Exposure to Cisco PCCE and ECE platforms is beneficial.
• Strong stakeholder engagement and consulting capabilities.
• Solution viability assessment and business case orientation.
• Strong understanding of business process definition and re-engineering requirements.
• Moderate understanding of project management and system, data or business testing requirements principles.
• Experience in documenting and implementing projects/initiatives in line with business vision and strategy.
• Experience in the analysis and compilation of business information and intelligence.
• Strong knowledge and use of design process tools (e.g. Visio, drawio).

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We Can Be a Match If You Are

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.