Team Leader

3 days ago

Century City Drive Cape Town WC South Africa WNS Global Services Full time R250 000 - R500 000 per year
Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

Key Responsibilities Areas:

People

· To engage and support staff to achieve all KPI's, through effective coaching, performance management, and to develop career progression through internal development programmes.

Stakeholder Management

· To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organisation that will be affected by a programme.

Analytical

· To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.

Financials

· To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.

Qualifications


•     Grade 12/Matric

·     Tertiary qualification in management will be beneficial

Experience, Knowledge, Skills and Attributes Required:

· A proven track record of delivering against client, customer and business outcomes


•     2 years' experience working within an insurance environment


•     More than 2 years' experience working in a management role


•     Experience in the BPO/contact center environment will be beneficial

Behavioural Traits Required

· Communication and written skills

· Problem solving

· Analytical Thinking

· Conflict Management

· Strategic Thinking

· Time Management

Job-Related Knowledge, Competencies & Skills Required

· HR Process Knowledge

· Stakeholder Management

· Report writing

· Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)

· Management skills

· Good understanding of the BPO industry

Additional Information

Afternoon and night shifts – Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.

  • Team Leader

    22 hours ago

    Century City, South Africa WNS Global Services Full time

    Company Description **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Debtors Team Leader

    22 hours ago

    Century City, South Africa Travellab Africa Group Full time

    Our Club Travel team is looking for an **Debtors Team Leader**to join the team! **About the Role** To supervise the Debtors Team and execute/oversee all accounting functions in the team as expected by the Finance department. To ensure any flow of funds into or out of the company follow company internal control procedures to protect against fraud and...

  • Team Leader

    3 days ago

    Main Road, Cape Town, WC, South Africa WNS Global Services Full time R250 000 - R500 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Team Leader

    3 days ago

    Heron Crescent , Cape Town, WC, South Africa WNS Global Services Full time R90 000 - R120 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Team Leader

    3 days ago

    John Vorster Drive , Centurion, GP, South Africa WNS Global Services Full time R45 000 - R55 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Team Leader

    3 days ago

    Stegman Road , Cape Town, WC, South Africa WNS Global Services Full time R120 000 - R180 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Team Leader

    1 week ago

    Century City, South Africa JSM Business Services Full time

    **An exciting opportunity exists for an experienced Team Leader to lead a team of Service Desk Agents at this dynamic international ISP** **Main Responsibilities**: - Monitoring the queues and assign the incidents before missing Response time SLA - Act as the main SPOC of the offshore team to cascade process updates and information. - Mentoring of all new...

  • Team Leader Operations(Night Shift)

    6 days ago

    Century City, South Africa WNS Global Services Full time

    Company Description **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Retentions Team Leader

    3 days ago

    South Africa Talksure Full time R250 000 - R500 000 per year

    Talksure is looking for a Customer Services Retentions Team leader.The aim of this position is to manage and support a high performing Retentions team, ensuring service levels and customer experience is of a high standard. Manage and maintain retention rates and processes to improve same.Job DescriptionManage and support customer service retentions team to...

  • Team Leader

    3 days ago

    WNS House Heron Crescent Century City, Cape Town, South Africa WNS Global Services Full time R250 000 - R500 000 per year

    Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...