Solutions Specialist

17 hours ago

Johannesburg, Gauteng, South Africa FNB South Africa Full time R800 000 - R1 200 000 per year

Job Description
To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.

  • Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit.
  • Prevent wastage and identify process improvements to contain and reduce costs.
  • Develop, encourage and nurture collaborative relationships across the FRG.
  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
  • Develop new insights into situations and apply innovative solutions to make organisational improvements.
  • Ensure compliance to legislative and audit requirements and adherence to relevant processes.
  • Compile reports that track progress and guide business to make informed decisions.
  • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
  • Deliver internal and external customer service excellence through adherence to quality service standards.
  • Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit.
  • Analyse data to identify opportunities for efficiencies and growth in business.

Requirements

  • Relevant completed qualification
  • 3 years' experience in a similar role

Additional Requirements

  • Digital messaging treatment strategies to drive customer take up rates for platform tools,
  • Special collection campaigns
  • Build chat bot journeys for customers
  • Digital customer education
  • Manage the digital migration of documents.
  • Cost Containment

You Will Have Access To

  • Opportunities to network, collaborate and work across Segments and teams
  • Challenging work environment
  • Opportunities to innovate and add value to team, leadership and business effectiveness.

We Can Be a Match If You Are

  • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
  • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
  • You are open to ongoing personal mastery & development.

**Apply now if you are interested in taking the next step. We look forward to engaging with you

Post
FNB**

*Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.*
09/12/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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