Fixed Term Contract

1 day ago

Durban, KwaZulu-Natal, South Africa Discovery Ltd. Full time

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Date: 21 Oct 2025

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people.

We are often a client's first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Job Purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Vitality telesales.

The successful individual will be required to perform on, but not limited to the following key outputs:

  • Providing good quality service and good product knowledge to potential customers and Increase level of customer satisfaction.
  • Achieving a daily sales target of 13 sales per day and increase revenue.
  • Processing each application on system after closing of a sale.
  • Good lead conversion rate

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

  • Target Driven
  • Team Player
  • Goal orientated
  • Self-motivated
  • Ability to perform under pressure
  • Adapt to change
  • Persuasiveness
  • Resilience/Tenacity
  • Sound Time Management
  • Self-managed
  • Attention to detail
  • Ability to learn quickly and apply knowledge
  • Speak fluently (accent neutral) English/Afrikaans
  • PC literacy, email, word, excel

Qualification & Experience

Essential

  • At least 1 – 2 years sales experience with outbound telesales environment
  • Matric

Advantageous

  • VAP'S Product experience
  • Tertiary qualification

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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