Data Centre Operator

4 days ago

Roodepoort, Gauteng, South Africa Fidelity Services Group Full time

Job Title: Data Centre Operator

Department: Data Centre (National Command and Risk Centre)

Reports To: Data Centre Manager (Günther Van Den Berg)

Job Summary:

Data Centre operators are responsible for maintaining system Data and client profile details. Changing alarm profile configuration ensuring optimal performance in alarm monitoring requirements.

Key Responsibilities:

Onboarding of New Clients:

  • Client Information Collection: Gather necessary details including contact information, security requirements, and location specifics. Perform data vetting on all received data from sales representatives and technicians.
  • System Setup: Configure client-specific systems and software, ensuring integration with existing security infrastructure. Configuration of alarm systems to adhere to client specific monitoring requirements
  • Testing: Conduct thorough testing to ensure all systems are functioning correctly.

Change Requests:

  • Request Analysis: Assess the impact and feasibility of the requested changes.
  • Implementation Planning: Develop a plan for implementing changes, including timelines and resource allocation.
  • Execution: Make the necessary changes on the specific monitoring platforms ensuring minimal disruption to services.
  • Validation: Verify that the changes have been implemented correctly and that the system is working as expected.

Open and Closing Changes:

  • Schedule Updates: Adjust schedules for opening and closing times based on client requirements. Mitigate overactive missed closing and illegal opening events received due to incorrectly verified office hours
  • Access Control and remote support
  • Modify access control settings to align with new schedules.
  • Modify user access remotely
  • Provide remote support to technicians and users requiring changes on alarm systems.
  • Modify access rights for new keyholders and revoke access for former keyholders

Testing

  • Ensure all equipment is working through thorough test process with technician on site.
  • Provide full report on outcome to the client and technician.
  • Identify and report faults encountered during test process.

Qualifications & Skills:

  • Grade 12
  • Grade C PSIRA (SOB) registered and accredited
  • Own reliable transport.
  • Your current warnings and Absenteeism will be checked before you can be considered as candidate.
  • Client Onboarding & System Setup

Data Accuracy & Validation

  • Strong attention to detail for vetting client data.
  • Ability to interpret and verify technical and contact information.

Technical Configuration

  • Proficiency in configuring alarm systems and monitoring platforms.
  • Understanding of security infrastructure and integration protocols.

Software & Systems Knowledge

  • Familiarity with client-specific software and system setup procedures.

Testing & Quality Assurance

  • Skills in conducting system functionality tests.
  • Ability to identify and troubleshoot setup issues.

We reserve the right not to make an appointment to any advertised position. Whilst

preference is always given to existing employees and the choice made is purely on merit,

Historically Disadvantaged Candidates and Black Female Candidates are encouraged and

supported in the FSG team. Whilst black female candidates will be given priority as per

our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on

continuous development of our human capital as the key resource to our success in the

markets in which we participate. Should you not be contacted

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