Senior Customer Care Consultant
2 weeks ago
Company Description
Dunlop Tyres SA, part of Sumitomo Rubber South Africa (Pty) Ltd, stands as an iconic tyre brand with over 130 years of unbroken history. Renowned for quality, innovation, and motorsport milestones, Dunlop manufactures its tyres in a state-of-the-art plant in Ladysmith. Distributed through the Dunlop Zone network across South Africa and various distributors in Africa, Dunlop is committed to precision, unparalleled quality, and professional service. The tyres meet or exceed the stringency of international performance and safety standards, catering to a wide range of motoring applications.
Role Description
We are seeking a Senior Customer Care Consultant who will be responsible for the handling of all technical and / or field failures as well as customer complaints for the Cape Town area. This will include analyzing field failures determining the failure and preparing the necessary reports. The Senior Customer Care Consultant would be responsible for the technical inspection report which is required for all OE claims.
Solving Tyre performance problems telephonically. feedback to the factory on findings of Tyre failures. Supervising and assisting staff with their activities such as fitting and stripping and balancing of Tyres, ensuring adherence to Health and Safety protocols at all times.
Requirements
- Minimum: Matric (Grade 12)
- Relevant Technical Qualification
Experience
- 1 - 2 years' experience in a similar role
- Tyre evaluation knowledge
Attributes
- Self-Disciplined
- Attention to detail
- Problem solving
- Able to handle pressure
Send your detailed CV to:
, with the Job Title in the subject line.
Closing date: 1 November 2025
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