Senior Manager: Wholesale Systems Delivery and Operations

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional to join our dynamic team as a
Senior Manager: Wholesale Systems Delivery and Operations
to join our dynamic team of #Unstoppables.

The primary purpose of the role is to ensure the efficient and effective delivery and operation of wholesale systems, with a significant focus on accurate and timely wholesale billing processes.

Main Responsibilities of the Job:

• System Delivery and Integration: Oversee end-to-end delivery, collaborate with teams, and manage vendor relationships
• System Implementation: Lead new system implementations, ensure proper configuration, and provide post-implementation support
• Operational Efficiency: Monitor system performance, troubleshoot issues, and perform maintenance and upgrades
• Billing and Invoicing: Manage accurate wholesale billing processes, perform reconciliations, and resolve billing issues
• Technology Management: Develop technology strategies, administer systems, and ensure seamless integration of new technologies
• Vendor and SLA Management: Manage vendor contracts, monitor SLAs, and foster strong vendor relationships
• Data Management: Oversee databases, conduct data analysis, and maintain data governance policies
• Customer Support: Serve as the main contact for clients, provide technical support, and gather feedback for system improvements
• Team Leadership and Development: Lead and develop a team of specialists, provide training and mentorship, and manage team performance

Main Responsibilities & Tasks

• System Delivery and Integration
• Operational Efficiency
• Billing and Invoicing
• Technology and Systems Management
• Vendor and SLA Management
• Data Management
• Customer Support
• Financial Management
• Team Leadership and Development

Qualifications

• Engineering or IT degree
• Masters will be an added advantage

Experience

• Proven experience in system delivery and operations: Extensive background in managing and deploying wholesale systems with a focus on ensuring accurate and efficient billing processes
• Experience in a wholesale environment: Familiarity with the unique challenges and requirements of wholesale billing systems, including revenue assurance and billing accuracy practices
• Technical proficiency: Strong understanding and hands-on experience with wholesale billing systems and related technologies, ensuring seamless integration and operation
• Project management skills: Ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives, particularly in the context of billing system enhancements and updates
• Analytical and problem-solving skills: Expertise in diagnosing and resolving system issues efficiently, with a particular focus on billing discrepancies and revenue assurance
• Data security and regulatory compliance: Experience in implementing and maintaining data security protocols and ensuring compliance with relevant regulations, especially in the context of billing and revenue data
• Team leadership: Demonstrated ability to lead, mentor, and develop a team of specialists, particularly in the areas of billing accuracy and revenue assurance
• Stakeholder coordination: Experience in coordinating with various stakeholders to gather and analyze system requirements and ensure alignment with business goals, with a strong emphasis on billing and revenue processes
• Budget management: Proficiency in managing system budgets, ensuring cost-effective solutions and efficient resource allocation, particularly in relation to billing system improvements and maintenance
• Customer support: Ability to serve as the main contact for clients, providing technical support and gathering feedback for system improvements, with a focus on enhancing billing accuracy and resolving billing issues

"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."