Client Success Associate

3 days ago

Johannesburg, Gauteng, South Africa The Legends Agency Full time R360 000 - R420 000 per year


Client Success Associate

Location: Olivedale, Johannesburg

Salary: R30,000 R35,000 per month (Total Cost to Company)

Reports to: Chief Revenue Officer

Type: Full-time, Onsite

Purpose of the Role

We are looking for a proactive and tech-savvy Client Success Associate to manage a portfolio of medium to large business clients. You will play a vital role in driving client retention, upsell opportunities and satisfaction through smart relationship management, data-driven insights, and product support across our Eyerys platform.

This role is ideal for someone who understands the fast-paced world of SaaS or IT services and thrives on building trusted partnerships with clients.

Key responsibilities

  • Manage onboarding, training, and ongoing support for assigned clients
  • Build strong relationships to ensure retention, satisfaction, and upsell opportunities
  • Create, test and manage client surveys using the Eyerys platform
  • Analyse data, extract insights, and present recommendations to clients
  • Collaborate cross-functionally to deliver seamless, high-impact client experiences
  • Draft proposals and support revenue growth through renewals and expansions
  • Monitor client engagement and resolve issues before they escalate

Minimum requirements

  • 1+ year experience in Client Success, Account Management, or similar client-facing role
  • Background in IT services or SaaS (SaaS experience strongly preferred)
  • Proven experience managing business accounts (medium to large)
  • Strong communication, reporting, and presentation skills
  • Analytical mindset with the ability to turn data into insights
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Relevant tertiary qualification (advantageous)

What you will get

  • Competitive salary and full cost-to-company benefits
  • Group life cover: funeral, death, and disability
  • 15 annual leave days + gifted shutdown leave in December
  • Study leave and training budget
  • A fun, collaborative, and purpose-driven team culture

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