Community Manager Mr Price

7 days ago


Durban, KwaZulu-Natal, South Africa Mr Price Group Full time R300 000 - R600 000 per year
Description
We're looking for a passionate and creative individual to join our Marketing team as a Community & Customer Care Manager. In this role, you'll be the voice and advocate for our customers, building and nurturing relationships with our online community. Your goal is to create a positive and engaging brand experience, ensuring our customers feel valued and heard.

Responsibilities
  • Monitor and respond to customer queries, feedback, and complaints, escalating where necessary and tracking resolution.
  • Track parcel-related queries and follow-up to ensure customer satisfaction.
  • Create and curate engaging content that reflects our brand voice and resonates with our audience.
  • Foster a positive, inclusive, and safe online environment.
  • Identify and build relationships with key community members and influencers.
  • Report on community engagement and customer care metrics, providing insights to improve performance.
  • Contribute to community engagement strategies that align with brand goals.
Qualifications
  • 3–5 years of experience of community management in social media, preferably in the fashion retail space.
  • Strong Copywriting and SEO skills preferred
  • A degree in Communications, Marketing, Public Relations, or a related field.
  • Strong understanding of social media platforms, community tools, and analytics.
  • Excellent communication and interpersonal skills.
  • A proactive, empathetic, and solutions-oriented mindset.
  • Experience managing or mentoring a small team is a plus.
  • Familiarity with customer service platforms and content management tools.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.



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