Specialist: Pos Hardware And Software

6 days ago

Johannesburg, Gauteng, South Africa Prr Recruitment Full time

A high-impact opportunity is available for a Specialist in POS hardware and software to lead operational excellence within a fast-paced Payments Division Repairs Centre. This role is ideal for someone with deep technical knowledge, strong leadership capabilities, and a passion for driving service quality and continuous improvement.

Key Responsibilities:

  • Manage the full repair process to ensure quality and efficiency

  • Develop and implement systems and policies to enhance operations

  • Monitor trends and recurring issues to improve turnaround times

  • Maintain strong OEM relationships and support in-house software development

  • Ensure service levels (SLAs) are met and proactively resolve performance gaps

  • Lead continuous improvement initiatives and strategic operational planning

  • Analyse data and generate reports to guide decision-making

  • Drive cost-saving initiatives and process alignment

  • Resolve customer complaints and maintain stakeholder relationships

Required Skills and Competencies:

  • Strong analytical, problem-solving, and decision-making skills

  • Ability to perform under pressure and meet deadlines

  • Excellent communication and stakeholder engagement

  • In-depth knowledge of POS software and repair centre operations

  • Skilled in using data to drive operational improvements

  • Committed to health and safety compliance

Qualifications and Experience:

  • Matric and a relevant bachelor's degree (Software Development, Operations Management, Engineering)

  • 5–8 years of experience in a similar role, ideally in repairs or warehousing

  • Proven leadership and operational excellence track record

  • Strong understanding of POS repair processes and software

  • Proficiency with ERP/WMS systems and Microsoft Office tools

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