Manager: Backshops

To manage and direct SAAT Base Maintenance Backshops in accordance with SLA's, company and clients' requirements. The incumbent will be responsible for managing the staff schedules, quality standards, safety and regulatory requirements.

To manage and direct the Backshops of Projects (Base Maintenance) in line with regulatory requirements to ensure delivery as per SLAs and quality standards

Manage Backshops functions, including modifications, installations, repairs to ensure that it is performed using approved maintenance data and it meets regulatory requirements.

Manage the installation and repair of trim items to ensure that it meets the correct standard to meet international regulatory requirements.

Manage material and tools to ensure the maintenance of all systems

Evaluate situations with regards to the maintenance of repair of aircraft components and apply effective systems, methods or contingency plans to normalize the situation

Update and amend workshop quality work instruction manual on a regular basis

To establish and manage the section's budget in line with SAAT Operations objectives

Contribute to establishing the annual budget, plan and review the capital budget in line with SAAT operations strategy/ objectives and produce reports to track expenditure as required

Manage invoicing processes to ensure timeous and efficient generation of correct invoices and minimize cash flow issues

To enforce compliance to Quality Standards and Regulations to minimize SAAT's exposure to risk

Enforce adherence to all regulatory, safety and compliance requirements

Manage delivery of work in line with the relevant regulatory requirements and where required, put contingency plans in place to reduce risk for the organization

Continually seek ways to improve performance, efficiency and maximize the use of resources. Track performance, especially deficiencies, and put contingency plans in place to prevent a recurrence of the same deficiency

Manage the environment and keep it at the required standards of health and safety and comply with policies and procedures, as well as client SLA's

Oversee safety training and aware campaigns to ensure that staff are kept up to date.

To maintain customer satisfaction at highest level to maintain relationships

Manage relationships and service levels so that customers always receive the highest level of service and quality workmanship in accordance with applicable technical handling contracts and SLA's

Provide input, to the Marketing Department, into pricing costs and timelines for customers to offer competitive pricing and contracts.

To manage the sections human resources in line with SAAT's HR Policies and procedures

Recruit staff per the section's staffing demand

Identify the training needs of the section's staff and oversee their development to ensure and maintain competence

Develop performance contracts for all direct reports in line with the Projects (Base Maintenance) department's objectives, conduct performance appraisals to measure productivity and meet objectives

Initiate appropriate Labor Relation action within the section where necessary

Adhere to all HR policies and procedures

Education :

Relevant Degree, N6, or equivalent plus 7 years experience.

Relevant diploma plus 9 years experience

Experience :

Operations Management with 4 years in a supervisory position

3 years in a unionised environment with large headcount

OR

Operations Management with 5 years in a supervisory position

5 Years in a unionised environment with large headcount

Knowledge :

Aviation rules and regulations

Cost control and Revenue consciousness

Quality management system

Sound knowledge of LRA and associated acts

Industry related knowledge

Skills :

Interpersonal Skills

Project Management Knowledge

Financial Management

Leadership

Behavioural Competencies:

Analytical Thinking

Conceptual Thinking

Organizational Awareness

Teamwork and Cooperation

Customer Service Orientation

Integrity