Technical Team Lead

Perm Position: SysOps Team Lead

Location: Anywhere in South Africa – Hybrid working

Start Date: ASAP

Salary: Negotiable depending on experience

Reference: 19876

Working for an International Managed Services Provider the SysOps Team Lead is responsible for designing, building and operating a state-of-the-art Remote Monitoring and Management (RMM) system that underpins the companies managed IT services. This strategic and hands-on role lead's the adoption of modern technologies, tools and automation practices to ensure scalability, reliability and security across client environments.

Acting as both a technical expert and team leader
, the SysOpsTeam Lead drives continuous improvement in monitoring, patching, deployment and remote administration. They collaborate with internal teams to deliver consistent, automated and standardised system operations, while providing leadership and mentorship to the SysOps team.

The ultimate goal of this role is to create a modern, efficient and resilient management platform that enhances client experience, enables proactive service delivery and reinforces the companies position as a trusted technology partner.

Key Responsibilities:

Automation &Tooling

• Design and implement automation workflows using
  PowerShell, Python,Ansible, or RMM platforms
  .
• Develop and maintain
  Python scripts
  to
  automate
  routine tasks and improve operational efficiency.
• Optimise toolsetprocesses
  (e.g. N-able,Acronis, Intune, Microsoft MDE, BitDefender, Qualys, Meraki)
  for efficiency and scalability.
• Ensure automation, configuration and processoptimisation are central to service delivery.

Monitoring & Patching

• Drive proactive monitoring and self-healing systems.
• Configure and manage
  AutoPilot
  deployments and patch management processes to ensure system reliability and compliance.
• Use reports and analytics to identify trends, recurring issues and opportunities for automation or process improvement.

Reporting & Insights

• Develop custom dashboards and reports using Power BI and internal toolsets (e.g. N- able) to provide actionable insights.
• Present regular performance reports to the support management team highlighting achievements, risks and improvement plans.

Team Leadership

• Lead and manage the SysOps team to ensure efficient and high-quality service delivery and ensure that targets are met in a timely manner.
• Conduct regular team and 1-2-1 meetings, provide feedback and support the professional development of the SysOps team members.
• Promote a culture of innovation, accountability and continuous improvement.
• Offer escalation support and guidance to team members and other employees.
• Resolve escalated IT support issues promptly and effectively if related to any SysOps configurations, changes, patching or automation.
• Ensure that the team is driven to meet ticket SLAs
• Maintain clear and effective communication with internal teams
• Ensure adherence to ITIL service management principles and best practices.

Collaboration & Strategic Initiatives

• Coordinate with other departments within Support to understand technology needs and implement solutions.
• Manage SysOps-specific initiatives, ensuring they are completed on time and within budget.
• Keep up to date with the latest technology trends and advise on potential improvements.
• Assign knowledgebase ownership to team members to encourage documentation culture in line with continuous improvement.

Skills

• Demonstrates a strong passion for solving complex problems through technology, with a proactive and innovative mindset.
• Applies critical thinking to diagnose issues, identify root causes and implement effective, scalable solutions.
• Maintains a solution-oriented approach, continuously seeking opportunities to improve systems, processes and service delivery.
• Strong scripting ability/knowledge in Python and PowerShell.
• Proficiency in building and maintaining Power BI dashboards for operational and strategic reporting.
• Excellent organisational, communication, and people skills.

• Ability to manage multiple tasks and tickets simultaneously.

• Effective time management and prioritisation skills.

• Technical proficiency in IT support tools and systems

Experience

• Proven experience designing and implementing automation workflows
• Hands-on experience developing scripts to automate operational tasks and improve service efficiency.
• Demonstrated ability to optimise and manage toolsets
• Experience configuring and managing AutoPilot deployments and patching strategies across hybrid environments.
• Strong background in proactive monitoring, alerting and self-healing systems using RMM platforms and custom scripts.
• Proficient in building and maintaining PowerBI dashboards for reporting on system health, performance metrics and automation outcomes.
• Experience leading technical teams whilst driving continuous improvement.
• Skilled in managing escalations related to SysOps configurations, patching, automation and system changes.
• Familiarity with ITIL service management principles and their practical application in support operations.
• Experience collaborating across support functions to deliver initiatives and implement technical solutions.
• Demonstrated ability to manage multiple tasks and priorities effectively in a fast-paced MSP environment.

Qualifications

• Bachelor's degree in IT, Computer Science or a relatedfield - Optional
• ITIL V4 Foundation Certification - Optional
• Microsoft Certified: Azure Administrator Associate (AZ Required
• Microsoft SecurityOperations Analyst (SC-200)/ CompTIA Security+- Optional
• Microsoft Certified: Endpoint Administrator (MD-102)- Required
• PowerShell Scripting Certification (e.g. Microsoft or Pluralsight endorsed) - Required
• Ansible Essentials / Automation Certifications - Optional
• Microsoft Certified: Identity and AccessAdministrator (SC Optional
• N-Able AdvancedReporting & Automation - Optional
• Power BI Data AnalystAssociate – Required
• CompTIA Cloud+or Azure/AWS Architecture Certifications - Required