Energy Specialist

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Advisors – Utility Services, supporting our client, one of the UK's most innovative energy providers.

Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work – voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking individuals who are passionate about creating brilliant customer experiences and building a rewarding career in the process.

What being a part of the Sigma Family means for you

Career development and opportunities to apply for internal promotions following your probationary period.

Recognition through monthly, quarterly and annual awards with marvellous prizes.

Access to Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as expected.

A tree in the Sigma Forest when you pass probation, allowing you to see how your tree reduces your carbon footprint.

Medical Insurance – including doctor visits, optometrist appointments, dental assistance, funeral cover, and Group Life Cover, all free from the Sigma Family to you.

Transportation Benefits – making your commute easier with shuttle services.

The chance to join communities and collaborate with colleagues through our internal Social Media platform.

The opportunity to be part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family

A bit more about the opportunity

You'll be based at our offices in the Southern Suburbs, Cape Town, working as part of a team that supports customers across the entire energy customer journey. Unlike traditional call centres, you won't simply pass queries from one department to another – you'll be empowered to take ownership from first contact right through to final resolution, ensuring customers feel valued and supported every step of the way.

Full training and ongoing coaching are provided, and with the support of a cutting-edge customer platform, you'll have the tools and confidence to resolve queries efficiently while providing a seamless, personalised customer experience.

What Your Day-to-Day will Look Like:

No two days are ever quite the same, but here's a flavour of what you can expect:

You'll be the friendly voice (or face on email) that customers turn to when they need help. Sometimes that means answering quick questions, other times it's rolling up your sleeves and taking full ownership of a more complicated query from start to finish – making sure the customer never has to repeat themselves or chase for answers.

You'll keep notes clear and accurate in the system, so anyone who speaks to the customer after you can pick up the conversation smoothly. Regular training will keep you sharp on products, policies and services, and you'll have plenty of chances to keep developing your skills along the way.

Quality matters to us, our clients and our customers – so you'll work to exceed those standards while keeping everything fully compliant with GDPR and industry codes of practice. And because we're all about improving how we do things, you'll share your ideas and feedback with your manager to help us keep raising the bar for customers.

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service and genuinely enjoys helping people. With excellent listening and communication skills, you adapt easily to different customer needs and situations.

You thrive in a fast-paced environment, work confidently both independently and as part of a team, and bring resilience, problem-solving skills, and a positive outlook to every interaction. Feedback excites you because it helps you grow, and you're adaptable when plans change.

Requirements:

• Minimum of Grade 12 qualification.
• At least 12 months' experience in an international Energy Customer Service environment.
• Proven ability to work confidently across voice and email channels.
• Excellent written and verbal communication skills.
• Strong computer literacy, including Microsoft Word, Outlook, and navigating multiple systems.
• A customer-focused mindset, with the drive and determination to deliver solutions effectively.

Simple and straightforward recruitment

We believe in a simple approach – no unnecessary hurdles. After sending us your CV, if we think you're a great fit, we'll reach out for a quick phone chat. From there, you may be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our onboarding team will get you ready for your first day.

Supporting our future people

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family, then don't wait – apply today