Manager, Product Management

1 week ago

Johannesburg, Gauteng, South Africa Mastercard Full time

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product ManagementOverview:

• Learn and disperse product and platform knowledge in the area of Mastercard Cross Border by becoming a subject matter expert in Mastercard cross border services.

• Perform product and technical deep dives with customers during sales as well as during implementation activities.

• Support launch-related activities associated with new or highly customized product implementations, including marketing/communication and collateral.

• Define business and technical requirements for product development roadmap and manages the relationships of technical resources and the Global Technology Organization to maintain and build out platforms and processes across cross functional teams.

• Analyze post launch KPIs and provide consulting to customer as well as product development team to improve KPIs linked to product evolution and product usage.

Role:

• Deliver product workshops to customers and internal stakeholders.

• Provide consultancy and advisory support to customers on their end user journey and solution design towards establishing a best-in-class cross border payment solution.

• Contribute to the development of new products and product enhancements to meet customers' needs.

• Follow the end-to-end product sales, implementation and launch processes for assigned areas of responsibility.

• Participate in assigned phases of the product development life cycle which may range from concept to launch.

• Enhance the development of the product value proposition across EEMEA markets.

• Engage in the execution of regional and global cross border product strategy.

All about you
To succeed in this role, candidate should have:

• Education: Bachelor's degree in computer science, business management or equivalent

• Familiarity with Cross Border Payments industry for remittance and business payments.

• Experience as a Product Manager and a demonstrated ability to work in a business capacity to define a product roadmap, document requirements, and define / monitor KPIs.

• Experience working directly with partners and customers (e.g. Banks, NBFIs, Digital Service Providers, etc).

• Ability to analyze complex issues, identify opportunities, and develop actionable plans.

• Demonstrated success in building relationships across cross-functional teams and working independently in fast-paced environments.

• Excellent multitasking abilities, with the capacity to manage multiple projects simultaneously.

• Strong written, verbal, and storytelling skills, including the ability to present ideas effectively and build trust with diverse audiences.

Learn and disperse product and platform knowledge in the area of Mastercard Cross Border by becoming a subject matter expert in Mastercard cross border services.
Perform product and technical deep dives with customers during sales as well as during implementation activities.
Support launch-related activities associated with new or highly customized product implementations, including marketing/communication and collateral.
Define business and technical requirements for product development roadmap and manages the relationships of technical resources and the Global Technology Organization to maintain and build out platforms and processes across cross functional teams.
Analyze post launch KPIs and provide consulting to customer as well as product development team to improve KPIs linked to product evolution and product usage.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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