Business Process Engineer

As a Business Process Engineer, you will leverage your expertise in process analysis, automation, and technology implementation to streamline client business operations, enhance efficiency, and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex business processes, passionate about the intersection of technology and Intelligence Analysis (Corporate or Government - Military, Police, or Law Enforcement), and have a knack for translating business needs into technological solutions, we want to hear from you.

Core Responsibilities

• Conduct in-depth analysis of existing business processes and identify key pain points through stakeholder interviews
• Orchestrate critical tasks across Business and Technology teams throughout project life cycles
• Proactively manage issue escalation to leadership and relevant stakeholders
• Oversee ongoing maintenance and enhancements for deployed solutions
• Apply advanced critical thinking to optimise and automate complex, multi-touchpoint processes
• Collaborate closely with Technology teams to design and implement high-quality, value-driven solutions
• Execute comprehensive Quality Assurance testing prior to process deployment
• Establish reporting and alerting requirements for process monitoring
• Create, iterate, and maintain data retrieval reports
• Leverage deep understanding of systems and software development lifecycles
• Utilise automation tools and techniques for managing intricate workflows
• Implement robust validation and error handling mechanisms to ensure data integrity
• Develop and manage background execution scripts
• Design adaptive, dynamic forms to handle complex data entry scenarios

Technical Requirements

• Relevant tertiary qualification(s)
• Proficiency in:
  • SQL
  • JavaScript (medium to advanced level)
  • HTML & CSS for designing forms (mid-level experience)
  • BPMN 2.0 for business process design and management
  • Git version control
  • GraphQL for data operations
• Familiarity with process mining techniques and tools
• Experience using business automation tools
• Understanding of systems and software development lifecycles

Key Attributes

• Exceptional analytical and problem-solving skills
• Strong process modelling and documentation abilities
• Capacity to translate complex business requirements into clear process models
• Ability to identify process inefficiencies and propose innovative solutions
• Strong communication and interpersonal abilities
• Ability to work effectively in cross-functional teams
• Attention to detail and commitment to quality
• Adaptability and willingness to learn new technologies and methodologies
• Self-starter with a proactive attitude
• Ability to work independently while contributing effectively as part of a team
• Excellent communication skills — clear, regular, and accurate
• Naturally inquisitive; asks questions and avoids assumptions
• Confident and willing to engage thoughtfully
• Innovative thinker with the ability to handle situations in real time
• Capable of working well under pressure in a client-facing environment
• Previous experience in private security, police, military, or government agencies is preferred

Other Requirements

• Eligibility for Top-Level Security Clearance:
  • Candidates must be eligible to obtain and maintain security clearance at the highest level, in accordance with applicable national security regulations.
• On-Site Work Requirement:
  • This role requires full-time, on-site presence at the client's premises located in Pretoria. Remote or hybrid work arrangements are not applicable.