Motor Assessor

About Prime SA

At Prime we aim to reshape the motor vehicle insurance industry by providing the best possible insurance, delivered with humanity, simplicity and compassion.

The Role

This position, reports to the Assessing Manager and is based at our offices in Bryanston. This role involves providing technical support, delivering high-quality service, and compiling accurate digital assessment requests. You will also be tasked with leveraging digital tools and technologies to enhance the assessment process, ensuring superior client service and adherence to Prime values.

Main responsibilities of a Digital Motor Assessor:

• Utilize smart repair technology and digital tools to assess vehicle damage and determine repair or replacement needs.
• Apply digital assessment platforms to compile and manage high-quality, accurate digital assessment requests.
• Leverage Abuntex software for accurate repair evaluations and cost management (expert level preferred).
• Normalize cost ratios and manage average repair costs.
• Evaluate and make decisions on repair versus replacement options.
• Assess alternative parts utilization, including CAP, used, and refurbished parts, and understand sourcing methods.
• Maintain knowledge of paint labour and parts ratio.
• Handle administrative tasks related to assessment and repair processes.
• Negotiate integrated repairs and manage discrepancies between quotations and Final Repair Costs (FRC).
• Demonstrate referral savvy and effectively manage client referrals.
• Deliver high-quality service and support to clients, ensuring accurate and impartial assessments
• Monitor and negotiate with suppliers to ensure compliance with Service Level Agreements (SLAs).
• Build and maintain professional relationships with MBRs and other key stakeholders.
• Adhere to Prime values in all interactions and service delivery.

Qualification & Experience Required:

• Grade 12 (Matric).
• One of the following qualifications: VDQ qualification, autobody refinisher, or automotive mechanic.
• Proficiency in using digital assessment tools and platforms, with Abuntex user expertise being advantageous.
• High level of knowledge in relevant repair processes, methods, and smart repair technology.
• Proven experience in motor assessment, including digital assessment methodologies.
• Strong business acumen and understanding of business goals and principles.
• Excellent analytical skills for assessing and normalizing repair costs.
• Strong relationship management and negotiation abilities.
• Effective communication and client service skills.