Retail Store Manager

2 weeks ago

Somerset West, Western Cape, South Africa Burnt Full time

Burnt was founded in the summer of 2018 by Pierre & Andriana Cronje. The couple decided to merge their love for fitness and fashion with a range of high-quality performance activewear that's both functional and fashionable and aimed exclusively at those who live and love an active lifestyle.

The Burnt team has grown exponentially over the past couple of years, into a young, dynamic and vibrant group of people with a shared goal and vision for the brand

Apply for this job if you want to be part of the Burnt Team.

PURPOSE

Responsible for overseeing the daily operations of the retail store, ensuring optimal performance in areas such as stock management, staff supervision, customer service, and store presentation. The role is critical in driving the store's success while maintaining high standards of service and compliance with company policies.

KEY RESPONSIBILITIES

Stock Management:

  • Receive and accurately capture incoming stock.
  • Assist in conducting regular stock takes to ensure inventory accuracy.
  • Handle stock exchanges and returns, ensuring proper documentation and timely action.
  • Capture and return damaged or dirty products to the warehouse, maintaining proper records.

Staff Management:

  • Lead, supervise, and motivate store staff to meet performance goals.
  • Ensure staff are well-trained on product knowledge, customer service, and company policies.
  • Manage staff schedules and ensure adequate coverage during store hours.
  • Address any staff-related issues and foster a positive work environment.

Day-to-Day Operations:

  • Oversee the smooth running of all store operations, including opening and closing procedures.
  • Handle customer complaints efficiently, aiming to resolve issues promptly.
  • Maintain the store's cleanliness, security, and overall visual presentation.

Customer Service:

  • Ensure exceptional customer service standards are upheld.
  • Assist customers with inquiries, product selections, and returns.
  • Build positive relationships with regular customers to encourage repeat business.

Visual Merchandising & Store Displays:

  • Organize and maintain appealing store displays in line with visual merchandising guidelines.
  • Ensure that all products are well-displayed and easily accessible to customers.
  • Stay updated on new launches, products, and promotions, ensuring staff are informed.

Compliance & Procedures:

  • Keep up to date with all company policies, procedures, and launches.
  • Ensure that store staff are also aligned with the latest updates and protocols.
  • Implement and monitor store security procedures to prevent theft or loss.

Reporting & Analysis:

  • Monitor sales performance and provide feedback to the team and Senior Management to reach targets.
  • Update Senior Management or HR of any staff issues.
  • Reporting of any suspicious behaviour i.e. fraud and theft, internally and externally to management.

Skills and Requirements

  • Proven 2 - 3 years working experience in retail management.
  • Strong organizational and multitasking abilities.
  • Excellent leadership and communication skills.
  • Strong problem-solving and decision-making capabilities.
  • Knowledge of stock management systems and retail software is an advantage e.g. Shopify.
  • Own transport to the store is required.

  • Store Administrator

    6 days ago

    Somerset West, Western Cape, South Africa Specialized Bicycle Components Full time R3 600 000 - R5 300 000 per year

    Job Description: Store Administrator & Inventory ControlOrganization:Specialized Bicycle Components South Africa (Pty) LtdLocation:Somerset West Retail StorePosition Title:Store Administrator & Inventory ControlReports To:Store ManagerRole PurposeThe Store Administrator & Inventory Control Specialist is responsible for ensuring accurate stock management,...

  • Retail Sales Assistant

    3 days ago

    Somerset West, Western Cape, South Africa Absolute Pets Full time R80 000 - R120 000 per year

    Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 180 stores across the country.Our team of experts is looking for passionate and driven sales assistants to join the Absolute Pets family at one of our growing stores in Somerset West.If you want to join our team, these are a few of the key...

  • Shop Assistant

    2 weeks ago

    Somerset West, Western Cape, South Africa test 1 Full time R120 000 - R180 000 per year

    Energetic, enthusiastic, well spoken and neatly presented young individuals seeking a career within the Retail Sector.Duties including but not limited to:Customer Servicea. When passing any customers ensure that you greet them in a friendly manner.b. Assist all customers in a calm, courteous and professional manner.c. Direct customers to the correct product...

  • Sales Consultant

    2 weeks ago

    Somerset West, Western Cape, South Africa Decofurn Furniture Full time R40 000 - R60 000 per year

    Decofurnis a furniture retailer with 11 stores nationwide. We have a highly efficient online store that can service clients in most parts of South Africa.Our unique warehouse/factory shop concept has been developed with 32 years of experience in the furniture industry. Our Group is a leading importer, manufacturer, and retailer of furniture and related...

  • Sales Consultant

    1 week ago

    Somerset West, Western Cape, South Africa Computer Mania Full time R250 000 - R400 000 per year

    Company DescriptionAt Computer Mania, we are 100% focused on information technology, providing a competitively priced range of established brands for building or purchasing computers for various applications such as business, personal, or gaming. Our knowledgeable and passionate store staff offer sound advice to help customers select the best-suited products...

  • Sales Consultants/ Stylist

    3 days ago

    Somerset West, Western Cape, South Africa Hire Resolve Full time R120 000 - R180 000 per year

    A new Boutique store located in Somerset West is seeking an exceptional, dynamic, and fashion-forward Sales Consultants/Stylists to join their team. The Sales Consultant/Stylist will play a key role in delivering exceptional customer service, driving sales, and representing the brand's fashionable, luxury image.Responsibilities:Provide personalized...

  • Sales Assistant

    1 week ago

    Somerset West, Western Cape, South Africa ARES Holdings Full time R150 000 - R250 000 per year

    Under Armour Somerset Mall is looking for a sales assistant to join their team.This would be an ideal opportunity for students studying Retail Management, Fashion or Sports Management.Well-Established and fast-growing international sports brand is looking to employ Sales Assistants to join their dynamic team.Working with them means one key thing: no matter...

  • Shop Assistant/Cashier

    2 weeks ago

    Somerset West, Western Cape, South Africa ESSENTIAL HEALTH Full time R104 000 - R156 000 per year

    Somerset West31 Jan 2026Full timeJOB DESCRIPTIONOverviewThe main purpose of this position at Essential Health Pharmacy - Helderzicht is to always be available to assist customers, to offer a high standard of service to our customers on the shop floor and at the till points.Purpose and ObjectivesBe visible, friendly and knowledgeable so as to achieve high...

  • Sales Assistant

    1 week ago

    Somerset West, Western Cape, South Africa ARES Holdings Full time R200 000 - R250 000 per year

    Under Armour Somsert West is looking for a Seasonal sales assistant to join their team.This would be an ideal opportunity for students studying Retail Management, Fashion or Sports Management.Well-Established and fast-growing international sports brand is looking to employ Sales Assistants to join their dynamic team.Working with them means one key thing: no...

  • Development Manager

    1 week ago

    Somerset West, Western Cape, South Africa Go-Group Holdings (Pty) Ltd Full time

    Company DescriptionGo-Group is a dynamic property development company with a focus on residential, retail, and industrial developments. Based in Somerset West, we're dedicated to making a significant impact in the Western Cape property market. Join our team and play a crucial role in driving successful property development projects from inception to...