Sales Supervisor

3 days ago


Pretoria, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year


Minimum Requirements:

  • Matric
  • Relevant Management or Contact Centre Certifications (desired)
  • 5+ years in Contact Centre's
  • 3+ years in Contact Centre Management / Supervision
  • Team management / supervision 
  • Enforcing OPs and Company Policies B2C / DTC sales
  • Customer relations 
  • Telephonic sales
  • E-commerce platforms 
  • Technical support
  • Sales and reporting
  • Working within a digital environment
  • Working across different time zones with different countries

Skills and Knowledge (essential):

  • CRM system experience (i.e. Salesforce)
  • E-commerce platforms (Big commerce, Shopify) 
  • Excellent English skills with neutral tonality 
  • Conversion rates and sales funnels
  • Conflict management
  • Monitoring and measuring of performance metrics 
  • Google Suite
  • Performance and probation management
  • Relevant Labor legislation

Responsibilities:

  • Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.
  • Handles the more complex queries in relation to for example sales or support, deliveries and escalations. 
  • Performance will be measured in accordance with performance of direct reports and role based KPIs.



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