BI Manager

Key purpose:

Our company seeks Business Intelligence Manager who will be responsible for executing the strategic direction during the development, deployment, maintenance and monitoring of Business Information; technologies, processes, policies and program enhancements in accordance with best practice, national legislation and international standards. The BI manager will also work closely with business executives and stakeholders in other departments to identify, recommend, develop, implement, and support analytics solutions to deliver essential information to allow for better management decisions.

Duties and responsibilities:

• Partner with stakeholders to define business and systems requirements for new information technologies, with focus in the areas of BI, analytics, and data warehousing.
• Influence design of the Data Strategy through business and industry insights, research as well as global best practices
• Drive the efficient utilization of data resources across different business units and global locations (if applicable).
• Develop and implement business intelligence competency center (BICC), that includes annual reviews.
• Facilitate system feasibility studies, proof of concepts, pilot project, and testing on a continuous basis to improve services.
• Develop, implement, and maintain all key BI and data management policies and procedures, inclusive of BI/EDW architecture, data centers, standards, purchasing, monitoring, and service provision.
• Develop, plan and implement Business Intelligence (BI) framework, Data Extraction, Data Staging, Data Transformations, Analytical Processing (OLAP), and Data Mining
• Define the short- and long-term plan for the corporate BI/analytics program to ensure effective delivery of information that meets current and future requirements.
• Strategic thinking and the ability to develop and execute plans based on priorities for the business
• Analyze existing operations and make recommendations for the improvement and growth of the BI/EDW architecture to system owners.
• Conduct research and remain current with the latest data technologies and solutions in support of future data management procurement efforts.
• Implement best practices are for effective problem resolution for a high availability, 24/7, global environment.
• Influence design of reporting and analysis through industry best practices and ensuring alignment to the Technology and business strategy.
• Develop global maintenance schedules for BI and data warehousing systems (daily, weekly, monthly, annually).
• Examine, refine, and develop BI metrics.
• Facilitate and participate in Design Forums ensuring representation of BI, Technology and other stakeholder requirements.
• Business and design decisions are driven by optimised robust customer and operational performance data
• Oversee the design, development and deployment of all reports, dashboards, and information artifacts relating to Business Intelligence across the organisation.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of BI/EDW systems, including data architecture, data integration, high availability, security, and data privacy.
• Establish and maintain regular written and in-person communications with the organisations executives, department heads, and end users regarding information-based decision making.
• Implement actionable intelligence to operational and technology stakeholders to improve customer and colleague experiences, reduce demand and costs.
• Assist in the provisioning of end-user services, including user hotline and technical support services.
• Practice asset management for hardware, software, and equipment.
• Enforce compliance with change management practices conform to organisation-wide standards.
• Strive for quality development coding with zero defects
• Ensure data integrity is preserved through data accuracy, consistency, completeness and timeliness.
• Monitor and maintain compliance with audit requirements
• Maintain documentation and auditing of models, projects, and processes
• Adhere to legislative requirements and Group policies and procedures
• Preside over disciplinary hearings on behalf of the company in alignment with statutory requirements and the policies & procedures of company
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SMEs (subject matter experts) when required

Qualifications and experience:

• 5 years of product or technology experience (advantageous)
• 4 years experience with design and implementation of product roadmaps
• 3 years cloud technology big data, etc
• Experience in a fast-paced environment with competing demand, multiple partners, networked teams, and evolving needs.
• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Latest ITIL and/or COBIT certification (advantageous)