Cards Fraud Analysts

2 days ago


Pretoria, Gauteng, South Africa AfricaPay International Limited Full time

We are Hiring

AfricaPay International Ltd is looking for a Cards Fraud Analyst (Operations) in South Africa. The role requires a minimum of 0-2 years of proven expertise in financial services industry, risk management and fraud. This is an exciting opportunity to work on pioneering solutions in a collaborative and forward-thinking environment.

Core Responsibilities

· To detect and prevent illegal, fraudulent, or improper activities by monitoring card transactions, analysing customer trends, and managing fraud cases to reduce financial losses for the Bank and its customers.

· To support fraud prevention through effective analysis of card accounts and related data, enabling informed decisions on responses and rule setting.

· To uphold industry best practices in fraud risk management through timely and consistent execution of established procedures within card detection operations.

Knowledge and Experience

· Experience in Financial Services, risk management, fraud, or customer contact centres (CCC) is advantageous.

· Proficient in MS Office, especially Excel and Word.

· Fluent communication in English and/or Afrikaans, with the ability to convey information clearly and empathetically.

· Stay updated on digital payment channels and developments in financial security.

· Knowledge of banking channels, customer behaviour, and banking segments, with general financial security awareness being beneficial.

· Provides support, guidance, and develops customer communications to meet financial security objectives.

Behavioural Competencies:

  • Attentive and Detail-Oriented
  • Adaptable to Change
  • Analyzing Information
  • Adhering to Guidelines
  • Creative Thinking
  • Decision-Making
  • Task Management
  • Analytical Insight
  • Maintaining Calm
  • Proactive Execution
  • Collaborating
  • Optimistic Approach

Technical Competencies:

· Information Management

· Fraud Analysis

· Issue Resolution

·  Risk Understanding

·  Business Writing


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