Customer Service Manager

7 days ago

Cape Town, Western Cape, South Africa Just Pink Full time R300 000 - R600 000 per year

Company Description

Just Pink is an all-women-run business dedicated to helping brands excel in physical retail spaces. By fostering partnerships with purpose, the organization creates impactful opportunities to empower and up-skill young women from underserved communities. Their mission is deeply rooted in supporting growth and positive change for both businesses and individuals.

Role Description

This is a full-time, on-site position located in Cape Town. As a Customer Service Manager, you will oversee and lead the customer service team, ensuring high levels of customer satisfaction and efficient handling of all customer inquiries. Your responsibilities will include implementing and improving customer service procedures, resolving customer issues, monitoring team performance, and maintaining strong communication with clients to ensure their needs are met. You will play a key role in refining the customer experience and driving operational excellence.

Qualifications

  • Proven skills in Customer Service Management, Customer Satisfaction, and Customer Support
  • Strong Analytical Skills to evaluate team performance and identify areas for improvement
  • Excellent Communication skills, both verbal and written, to interact effectively with customers and the team
  • Leadership experience in managing and motivating a team
  • Proficient in using CRM systems and other customer service tools
  • Ability to multitask and work efficiently in a fast-paced environment
  • Previous experience in retail or similar industries is advantageous
  • Bachelor's degree in Business, Marketing, or a related field is preferred

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