Call Centre Representative

1 week ago


Port Elizabeth, Eastern Cape, South Africa Henties Juices Full time

RESPONSIBILITIES

  • Complete daily call cycle and keep track of all orders on tracker-system as well as on the allocated Sales Rep's call cycle
  • Follow up with relevant Sales Rep regarding clients who have not yet placed order
  • Achieve minimum Sales growth continuously
  • Develop sales opportunities and report those to the relevant Sales Rep and Manager
  • Ensure to balance the customer's Sales vs Credits.
  • Assist with any back door issues
  • Ensure customer service satisfaction and good client relationships at all times
  • Respond to Sales enquiries, should there be any
  • Monitor Sales Rep's orders throughout the day
  • Communicate timeously with management regarding Sales, Customers, Credits or any other issues
  • It is also expected of this position to keep the call cycle up to date and any documents related to the call cycle.
  • Ensure to obtain authorization numbers for Clients.
  • Process all customer sales orders
  • Upload all new client information onto the system

SKILLS & ABILLITIES:

  • Planning
  • Adaptability
  • Excellent verbal and written communication in English and Afrikaans
  • Team player
  • Accuracy
  • Resilience and tenacity
  • Work under pressure
  • Goal-driven
  • Self-motivated

REQUIREMENTS:

  • 2 – 5 years telesales experience (phoning and capturing of orders)
  • Excellent capturing skills
  • Excellent Microsoft Office skills
  • Excellent customer service principles
  • Matric
  • Speak, read and write English and Afrikaans fluently

Job Type: Full-time

Pay: R7 000,00 - R9 000,00 per month

Work Location: In person

Application Deadline: 2025/10/31

Job Type: Full-time

Pay: R7 000,00 - R9 000,00 per month

Work Location: In person



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