Call Centre Representative
1 week ago
RESPONSIBILITIES
- Complete daily call cycle and keep track of all orders on tracker-system as well as on the allocated Sales Rep's call cycle
- Follow up with relevant Sales Rep regarding clients who have not yet placed order
- Achieve minimum Sales growth continuously
- Develop sales opportunities and report those to the relevant Sales Rep and Manager
- Ensure to balance the customer's Sales vs Credits.
- Assist with any back door issues
- Ensure customer service satisfaction and good client relationships at all times
- Respond to Sales enquiries, should there be any
- Monitor Sales Rep's orders throughout the day
- Communicate timeously with management regarding Sales, Customers, Credits or any other issues
- It is also expected of this position to keep the call cycle up to date and any documents related to the call cycle.
- Ensure to obtain authorization numbers for Clients.
- Process all customer sales orders
- Upload all new client information onto the system
SKILLS & ABILLITIES:
- Planning
- Adaptability
- Excellent verbal and written communication in English and Afrikaans
- Team player
- Accuracy
- Resilience and tenacity
- Work under pressure
- Goal-driven
- Self-motivated
REQUIREMENTS:
- 2 – 5 years telesales experience (phoning and capturing of orders)
- Excellent capturing skills
- Excellent Microsoft Office skills
- Excellent customer service principles
- Matric
- Speak, read and write English and Afrikaans fluently
Job Type: Full-time
Pay: R7 000,00 - R9 000,00 per month
Work Location: In person
Application Deadline: 2025/10/31
Job Type: Full-time
Pay: R7 000,00 - R9 000,00 per month
Work Location: In person
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