pharmacist assistant pbq

PHARMACIST ASSISTANT PBQ: MOUNTAINVIEW PAARL

About the Company

Dis-Chem Oncology is a specialised division of the Dis-Chem Group, focused on delivering expert pharmaceutical care to cancer patients across South Africa. We work closely with healthcare providers to ensure safe, personalised access to oncology treatments, supported by efficient service and patient education. Backed by the trusted Dis-Chem brand, our goal is to improve quality of life through compassionate, professional care.

Responsibilities

• To assist and advise customers over the phone or via e-mail with all treatment related queries.
• To manage customer relationships with practices, medical aids and patients.
• To dispense drugs according to doctor's prescription, treatment plan and medical scheme authorization presented to you
• All prescriptions to be captured within 3 working hours from receipt
• Consistent achievement of daily productivity target (100 items captured per day)
• Capturing errors to less than 0.1% of total items captured; specifically pack sizes
• Stock check to be done with every item captured on Unisolve
• To align with Dis-Chem Generic of Choice
• To confirm stock availability
• To process all the paperwork necessary for the correct administration of prescriptions and medical aid claims.
• To submit paper-claim on the day the script is created to ensure timeous payment of the paper-claim as within scheme rules. If no payment within 45 days, no more scripts to be sent out.
• To submit the paper-claim for payment together with the "Guarantee of payment" received from the medical aid.
• To follow-up on paper-claims not paid within period as confirmed by the scheme.
• To keep customer profiles on computer up to date and to maintain customer details
• Ensure that the customer contact details such as phone numbers and email is captured on Unisolve and confirmed as correct with every delivery.
• To ensure that the customers street and postal address details are captured on Unisolve
• To ensure that the customers ID number is correct and captured on Unisolve
• To ensure that the delivery address for the patient/practice is maintained correctly on Marconi.
• Errors for parcels dispatched to an incorrect delivery address to be less than 0.01% of total parcels dispatched.
• To take note of messages on the customer profile and act accordingly.
• To charge correct prices for goods dispensed
• Ensure the correct medical scheme claiming code is used.
• To phone/e-mail medical aids for authorization when necessary.
• To change authorization of treatment plans where stock is unobtainable to assist the patient in a fast, efficient and professional manner.
• To answer the phone and handle enquiries or direct to the correct person.
• To ensure the scripts are actioned as requested on the short pick list by the procurement team
• All items on short-pick/to-follow to be actioned within 2 hours from receipt of report.
• All items on short-pick/to-follow to be actioned as per SOP for To-follows
• SAMEDAY errors to be less than 0.01% of all scripts captured and dispatched due to an order not being actioned with the turn-around time.
• No script is to be dispensed if the value of the levies of all scripts captured on a particular day for the same patient exceeds R10.
• Script tracking is to be printed daily, and kept current. Reply to Admin Manger within the required timeframe with reason as to why outstanding amounts appear on the script tracking report.
• No script is to be dispensed if the patient has any monies outstanding on either script tracking or debtors.
• To obtain the booking lists for the site and ensure scripts are delivered to the site at least 1 day prior to treatment.
• Ensure that all dosages of IV chemo is delivered to the practice one day prior to treatment.
• Keep practice and pharmacists informed of any out of stock situation.
• To ensure minimal credits are being requested.
• Mixing of pre-meds can be done under the direct supervision of a pharmacist where applicable.
• To comply with the Dis-Chem Oncology preferred product list.

Required Skills

• Relevant PBQ qualification
• Registered with SA Pharmacy Council
• Oncology experience an advantage
• Unisolv experience an advantage

Please note

Only successful candidates will be contacted, if you have not been contacted
within two weeks after closing date, please consider your application as unsuccessful.

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