Learner MMH251003-3
1 week ago
Role Purpose
To develop theoretical knowledge and practical skills through a comprehensive learnership program which enables professional growth, and fosters a foundation to increased employment opportunities.
Requirements
- Grade 12/Matric (Essential).
- Diploma/Degree in any course would be advantageous
- Must reside around Durban, KwaZulu-Natal.
- Preference will be given to African Males, Persons with Disabilites and African Females.
- Must be between the ages of years.
Duties and Responsibilities
PROCESS
- Participate actively in classroom sessions and practical onthejob training, aligning tasks with the requirements of the learnership program.
- Develop a deep understanding of the companys products, policies, and procedures, crucial for successful onthejob training activities.
- Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA.
- Maintain detailed logbooks for workbased learning, ensuring a thorough record of practical experiences.
- Successfully complete formative and summative assessments, achieving the required proficiency level.
- Demonstrate adeptness in utilising company systems and grasping operational processes, ensuring efficient workflow.
CLIENT
- Foster and nurture relationships with clients, internal, and external stakeholders, cultivating a network built on trust and respect.
- Adhere to service level agreements for clients and stakeholders, managing expectations effectively.
- Provide recommendations for enhancing client service and ensuring fair treatment, proactively improving service quality.
- Participate in a culture promoting meaningful relationships, encourage open feedback, and uphold exceptional client service standards.
- Monitor and enhance turnaround times and quality standards, swiftly resolving issues to elevate client service delivery.
- Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service.
- Manage client queries efficiently, ensuring accurate resolution and utilising feedback to refine client service and operational processes.
PEOPLE
- Building strong relationships and fostering positive expectations among colleagues.
- Continuously enhance expertise in industryspecific knowledge, applying it effectively in specialised areas.
- Positively influence and support change initiatives.
- Encourage a culture of innovation, actively developing, sharing, and implementing new ideas within the team.
- Promote a workcentric mindset, emphasising productivity, service excellence, and quality management.
- Take ownership of career development, proactively driving personal and professional growth opportunities.
- Exhibiting the core organisational values consistently.
FINANCE
- Identify solutions to enhance costeffectiveness and operational efficiency, driving financial prudence.
- Escalate unresolved policy and governance compliance issues, facilitating thorough investigation and resolution.
- Participate in risk identification processes, communicating recommendations effectively in relevant forums.
As an applicant, please verify the legitimacy of this job advert on our company career page
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