Senior Manager, Education Services

About Xceptor
Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.

We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

Our mission
is to empower business users within financial institutions to build automated processes that deliver trusted data.

Our values
are:

• Client Centricity
• One Team
• Impactful

Your Role and the team:
We're looking for a Head of Education Services to lead the charge in making learning at Xceptor smart, scalable, and seriously impactful. You'll be the go-to person for turning training into a strategic powerhouse that helps our clients thrive.

You'll work closely with the Head of Client Success & Education, lead an awesome team of instructional designers, and build programs that boost adoption, satisfaction, and advocacy.

Why this role rocks:

• Build and grow a top-tier education function in a fast-moving fintech for our customers, partners and users.
• Create innovative training and certification experiences.
• Help clients succeed and stick around longer.
• Drive meaningful impact on client success metrics and revenue through educational innovation.
• Shape a global community of Xceptor champions.
• Collaborate with a passionate team that loves what they do.

About The Team
Education Services is all about helping our clients and partners get the most out of Xceptor. We create smart, engaging training and certification programs that boost platform know-how and build a strong, connected community.

From instructor-led sessions to self-paced learning, we've got it covered. We also run the Client & Partner Community portal — a buzzing hub for sharing ideas, learning, and collaborating.

By mixing tech with tailored training, we help clients hit their goals and stick around longer — all while driving real business impact.

Some of the key things we need you to do:

• Shaping and launching education strategies that boost engagement and adoption, and revenue.
• Creating standout online and instructor-led training experiences.
• Using data to track impact and keep improving.
• Leading a talented team of instructional designers.
• Collaborating across teams to align training with client success.
• Building dashboards, champion programs, and a buzzing client community.
• Driving innovation in our learning portal and client engagement.

If you love turning learning into impact and want to lead in a fast-paced fintech environment — we'd love to hear from you

Who we're looking for:

• Extensive background in leading L&D or Education teams (bonus if it's in fintech and/oror SaaS)
• A knack for turning strategy into action — and results
• Experience building high-performing, happy teams
• Strong client relationship skills and a love for solving real-world challenges
• Deep instructional design know-how and a passion for great learning experiences
• A natural collaborator across teams like Sales, Marketing, and Product
• Big-picture thinking with a sharp commercial edge
• Great communicator, inspiring leader, and all-around team player
• Ready to travel and work across cultures when needed

Diversity & Inclusion at Xceptor
We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we're committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that's okay. If you're excited about this role and think you could make a difference, we'd love to hear from you. Your unique skills and experiences might be just what we need, even if you don't meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.

Please note:

• Xceptor works with clients in financial services and our offers of employment are subject to the satisfactory completion of background checks, which includes criminal record checks, and credit reference checks.
• If you have any employment gaps exceeding three months within the last six years, we will request additional information and evidence to clarify those periods.