Social Media Writer

1 week ago

Johannesburg, Gauteng, South Africa FNB South Africa Full time

Job Description
Hello Future Social Media Writer at FNB Marketing

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Overview Of The Role And Requirements

  • Respond to social media queries
  • The successful candidate must have excellent customer experience
  • The successful candidate must possess excellent writing skills
  • The candidate must be flexible and be able to deal with different types of queries from the various FirstRand brands
  • This role requires the candidate to work public holidays and weekends as per the shift structure

Key Responsibilities

  • Manage own costs and expenses associated with role to enhance cost effectiveness.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements Successful implementation and delivery on approved projects within budget from inception to close
  • Edit relevant communications and maintain comprehensive and up to date document library
  • Ensures that necessary design criteria and standards are adhered to in the development of material
  • Manage own development to increase own competencies

What You Will Need

  • Over 5 years' experience in a similar role
  • Qualificacions in Journalisms or Customer Experience certifications are preferred

We Can Be a Match If You Have

  • Strong communication and interpersonal skills.
  • Able to work under pressure
  • Good stakeholder engagement
  • Excellent problem-solving skills
  • Excellent writing skills
  • Customer centric

You Will Have Access To

  • Opportunities to network and collaborate.
  • Challenging Work.
  • Opportunities to innovate.
Post
FNB

*Are you interested to take the step? We look forward to engaging with you further. Apply now
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.*
21/11/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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