Multilingual Due Diligence Interviewer

MULTILINGUAL DUE DILIGENCE INTERVIEWER (TURKISH, KURDISH OR ARABIC)
WHO WE ARE

S-RM is a global intelligence and cyber security consultancy. Since 2005, we've helped companies, governments and private individuals solve some of their most complex challenges.

We've been able to do this because of our outstanding people. We're committed to developing bright, curious, enthusiastic people who want to think critically, solve complex problems, and achieve success.

But we also know that work isn't everything. It's about the lives and careers it helps us build. We're immensely proud of this culture and we invest in our people's wellbeing, learning, and ideas every day.

We're excited you're thinking about joining us.

THE ROLE
We are seeking a proactive and organised, native English speaker, with additional languages to conduct live virtual pre-investment interviews with accuracy, objectivity, and discretion. In this role, you will collaborate and form part of our administration and operations team, working closely with our global Corporate Intelligence teams, including our investment migration due diligence practice.

You should be a team player, adaptable, meticulous, organised and proactive in the evolution and growth of the service and business. You will partake in on-going training focusing on a) interview skills b) accessing the system and ensuring discretion at all times c) our approach to managing a live interview process.

Your day-to-day responsibilities include, but are not limited to:

• Conducting virtual interviews in English and an additional language with your camera on, reading out pre-scripted questions to the interviewee(s), listening to their answers and probing further when necessary.
• Completing the lifecycle of an interview by downloading videos and transcripts and communicating with late attendees in real time.
• Communicating proactively with S-RM practitioners, initially with, but ultimately without guidance. This includes informing practitioner teams of the progress of the live interview, attendance and ensuring your own prompt and punctual attendance to live interviews.
• Identify and troubleshoot technical and methodological difficulties promptly and effectively before and during live interviews and communicating same to S-RM practitioners.

The role will be based at our
Cape Town office
, with working hours set at
12 noon to 9 pm SAST
. We have flexible working arrangements available.

WHAT WE'RE LOOKING FOR
We think candidates with the following skills and experience are likely to succeed as an Interviewer at S-RM.

That said, if you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box—we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

We're looking for someone that is able to adapt to change and work comfortably in a fast-paced environment, this person will have some or all of these skills.

• Written and spoken fluency in English and mastery of professional communication is a must;
• Written and spoken fluency with any of the following languages will be required: Turkish, Kurdish or Arabic
• Cultural sensitivity; ability to build trust with interviewees, clients, colleagues, and all stakeholders.
• Previous experience in a fast-paced and technology-enabled customer complaints department and/or multifaceted communication and operations role. Customer-facing experience is a plus;
• Proficient use of Microsoft Office and ability to quickly adapt to new software and systems;
• Strong planning and organisational skills, with high attention to detail;
• A proven ability to work unsupervised, with strong interpersonal skills;
• The ability to speak to another language to a professional level will be advantageous for this position. Of particular interest would be Arabic, Chinese, Vietnamese, Urdu and Hindi but any languages will beneficial

The successful candidate must have permission to work in
Cape Town
by the start of their employment.

OUR BENEFITS
We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of:

• 23 days holiday per year
  in addition to bank holidays (+1 day for every day of service up to a maximum of 28 days);
• Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education;
• Hybrid working and flexible working hours

Parental Support:

• Fertility treatment leave – 5 days of leave per cycle of treatment per year;
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave – 6 weeks of full pay.

Various Health and Medical Benefits including:

• Medical Aid and Gap Cover Policy
  (taxable benefit) for you and your family;
• Free access to the world-famous mindfulness app Headspace;
• EAP programme
  for you and your immediate family.

THE APPLICATION PROCESS

To apply for this role, please email your CV and cover letter to this LinkedIn ad.

The application process will include:

• A preliminary call
  which will be a chance for you to find out more about S-RM and the role,
• A first interview
  discussing your previous experience and broader competencies, to be held remotely,
• A second interview
  discussing previous experience more in-depth, and allowing you the opportunity to meet the team.

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives