IT Business Analyst III

4 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R400 000 - R800 000 per year


Responsibilities:

Operational Effectiveness:

  • Ensure operational excellence and effectiveness within the business unit.
  • Design and document solutions, providing innovative recommendations to positively impact business operations.

Project Management:

  • Manage deliverables on multiple projects for the business unit and company.
  • Oversee all Business Analyst-related phases of the project or service life cycle.
  • Provide timely reporting of issues affecting project progress.

Cost Consciousness and Risk Management:

  • Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
  • Identify and escalate potential risks leading to increased costs.
  • Prevent wastage and identify process improvements to contain and reduce costs.

Customer Experience Excellence:

  • Deliver customer experience excellence aligned with organizational values and service standards.
  • Build long-term relationships with customers based on trust.
  • Collect and interrogate information and feedback to understand customer needs fully.

Project Coordination and Communication:

  • Manage and monitor all Business Analyst-related phases of the project or service life cycle.
  • Coordinate, action, and resolve conflicts.
  • Interact and communicate with relevant personnel in the organization regarding business requirements.

Business Analysis and Strategy:

  • Analyze business unit activities and trends against service standards and best practices.
  • Present findings and work with the team to implement strategies addressing tactical and strategic goals.
  • Analyze market trends and recommend adjustments or capitalize on current trends.

Process Improvement and Innovation:

  • Review, analyze, and document business systems and user needs.
  • Implement, monitor, and control business processes according to quality standards, policies, and compliance.
  • Research, enable, and consult on improvements and opportunities to harness technology.

Quality Assurance and Documentation:

  • Conduct quality assurance practices and procedures on end-user test plans.
  • Design and document workflows, ensuring accurate reflection of changes and outstanding issues.
  • Advocate the appropriate level of quality by resolving important defects.

Professional Development and Teamwork:

  • Assess own performance against competencies and skills required for delivery.
  • Identify development needs and collaborate on effective solutions.
  • Contribute to teamwork and inclusivity by working together to achieve team goals.

Continuous Learning and Industry Involvement:

  • Continuously access documentation, reports, research, and relevant information in the specialization area.
  • Read widely to gather information from diverse sources.
  • Analyze data and information relevant to the industry to gain insights into current and future trends.
  • Actively participate in the industry or discipline beyond the immediate organizational environment.

Qualifications and Experience:

  • Minimum Qualification: Grade 12 Certificate.
  • Preferred Qualification: Relevant degree or diploma.
  • Experience: years as a Business Analyst in the financial and insurance sector.

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