Service Advisor
2 days ago
Position: Service Advisor
Company: Jobs2day South Africa
Location: Port Elizabeth, South Africa
Contract Details: Full-time
Job Description:
We are seeking a highly motivated and customer-oriented Service Advisor for our client, a prominent dealership group in Port Elizabeth. As a Service Advisor, you will be responsible for providing exceptional customer service and support to our clients. You will act as a liaison between our clients and our service department, ensuring that all customer inquiries and concerns are addressed in a timely and professional manner.
Key Responsibilities:
- Greet customers and assist them in scheduling service appointments
- Listen to customer concerns and accurately document them for the service department
- Communicate with customers about the status of their vehicle and any recommended repairs or maintenance
- Provide estimates for repair costs and obtain customer approval before proceeding with any work
- Coordinate with technicians to ensure timely completion of repairs and maintenance
- Follow up with customers after service is completed to ensure satisfaction and address any additional concerns
- Handle customer complaints and resolve issues in a professional manner
- Maintain a thorough knowledge of our services and products to effectively answer customer questions
- Keep track of service records and update customer profiles in our database
- Meet and exceed monthly service sales targets
- Collaborate with the service team to improve processes and customer satisfaction
Requirements:
- High school diploma or equivalent
- 1-2 years of customer service experience, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficient in using computer systems and software
- Knowledge of automotive terminology and basic vehicle maintenance is a plus
If you are a self-motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this position.
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