Internal Broker Consultant

7 days ago

Bloemfontein, Orange Free State, South Africa Hollard Insurance Full time R150 000 - R250 000 per year

Job Purpose
Support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the branch. Assist the Broker Consultant to develop and maintain effective business relationships with brokers in order to attract develop and retain profitable business. Assist where required to interpret, explain and effectively market all commercial products and services and direct enquiries to the respective centres of excellence. Contribute to the growth and profitability of Hollard. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Ensure sound working relationships with all stakeholders.

Key Responsibilities

  • Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
  • Account Management: Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, and a Assist with quotes, servicing, growing and maintaining renewal policies. Confirm rating and cover on endorsements requested. Assist in ensuring that all bordereau premiums are received and up to date on all accounts in portfolio. In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers on a monthly basis.
  • Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance.
  • Relationship Management: Interact frequently with brokers and/or agents.
  • Customer service: Provide timely and professional customer service to stakeholders.
  • Effective communication: Communicate as needed with stakeholders to obtain information needed to complete screening and transactions, etc.

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