Customer Service Manager

1 week ago

Northern Region, South Africa Pick n Pay Full time R120 000 - R180 000 per year

It's fun to work in a company where people truly BELIEVE in what they're doing

Join Our Team as a Customer Service Manager
Are you passionate about delivering exceptional customer experiences and inspiring others to do the same? We're looking for a dynamic Customer Service Managers to lead the way in creating a store environment where service excellence, teamwork, and community impact thrives.

Minimum requirements

Matric (Grade 12) – required.

Valid driver's license.

2–3 years' frontline, face-to-face customer service experience.

Willingness to transfer between stores as required.

What You'll Bring

Strong organisational and coordination skills

High attention to detail and accuracy.

Excellent communication, collaboration, and people management abilities.

A proactive, solutions-driven mindset with a passion for customer satisfaction.

Adaptability in a fast-paced retail environment and confidence handling multiple priorities.

Proficiency in MS Office (Excel, PowerPoint, Outlook).

What You Will Do

Champion Customer Experience

Lead by example to deliver outstanding customer service daily.

Resolve customer queries and complaints with care and efficiency.

Collate and analyse feedback from customers and colleagues to enhance service delivery.

Maintain Store Excellence

Ensure flawless execution of Store Operating Procedures (SOPs).

Facilitate regular audits address any areas of non-compliance.

Maintain exceptional store standards of cleanliness, safety, and presentation.

Communicate and Connect

Facilitate clear and consistent communication within the team and with customers.

Share success stories and key updates with internal and external platforms — including the local newsletter

Develop and Empower People

Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs.

Collaborate with management to ensure development goals are achieved.

Administration & Projects

Manage administrative tasks accurately and timeously.

Support and lead ad-hoc projects, including the development of project plans and timelines.

Lead with Purpose

Drive local social responsibility initiatives that make a difference in your community.

Manage administrative tasks and projects efficiently and accurately.

Take ownership of your own performance and development through proactive leadership and accountability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Discover who we are

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