Technician : Cololcation

We are looking to appoint a Technician Colocation who will be responsible for implementation, installation and maintenance of customer racks, power distribution points networking and structured cabling in the computer rooms (colocation space), reporting to the Team Lead: Colocation. The ideal candidate will be responsible for planned work, service requests and fault resolution carried out for customers in the computer rooms and supervising third parties along with meeting contracted service levels, managing assigned customer requests and incidents, and providing excellent customer service. The role will be requiring candidate to be on standby outside of normal working hours, and may be required to work shifts, in accordance with the company shift work policy.

Key Performance Area

Data Centre Colocation Planning

• Providing inputs for capacity management of the computer rooms
• Tracking and labelling of assets for Asset Management

Data Centre Colocation Reporting

• Day-to-day allocation of colocation space (racks, keys, cages, power feeds, networking)
• Inspection of equipment coming into the data centre computer room, and final inspection after installation

Data Centre Colocation Compliance

• Complying with all standard operating procedures related to colocation, including remote hands process
• On-site co-ordination with Data Centre security on security procedures, incidents and reporting

Data Centre Customer Experience

• Provide superior customer service for all Data Centre customers, exceeding customer expectations and achieving favorable customer satisfaction rating

Formal Qualifications Required

• National Diploma in Information Technology

Job Related Experience Required

• Minimum 3 years' Experience with IT systems and networking

• Knowledge of Data Centre colocation systems, including power systems, networking, and infrastructure monitoring

• High computer literacy and expertise using operational IT systems

• Excellent practical and theoretical cabling and networking skills