Network & IT Support Field Technician

4 days ago

Cape Town, Western Cape, South Africa Hire Resolve Full time R400 000 - R800 000 per year
A leading consulting company is looking for a Network and IT Support Field Technician to join their team in Cape Town, WC. The client is a consumer service management & rating platform that offers wireless IoT technology solutions for Customer Service Feedback & surveys, as well as Retail and Ticket-Based Queue Management Systems.

They offer real-time data on customer service & satisfaction levels, staff performance, and general operational & analytical feedback. Their cloud-based big data and retail analytics solutions give management the ongoing ability to benchmark staff and overall service performance, as well as implementing real-time in-store market research.

Responsibilities: 

  • Build and maintain strong relationships with our regional customer base.

  • Install and maintain Service Systems equipment and systems at customer sites.

  • Establish and manage support call cycles.

  • Submit complete and accurate records and paperwork to the relevant departments.

  • Possess strong administration skills and a proactive, can-do attitude.

  • Be prepared to take on additional tasks as required by the company.

Requirements: 

  • Valid unendorsed South African drivers licence and own reliable transport;

  • Clear criminal record;

  • Ability to work unsupervised;

  • Ability to embark on trips that cover the Western Cape, Eastern Cape and Northern Cape (and other provinces and Southern African countries when required) for up to two weeks at a time;

  • Valid passport and ability to travel to Southern African countries including Mozambique, Swaziland and Lesotho if and when required;

  • Honest and reliable, with a clear sense of responsibility and accountability;

  • Excellent communication skills;

  • Technical acumen including computer support as well as computer and IOT network maintenance and support;

  • Ability to troubleshoot problems and resolve problems experienced on site, while in constant communication with the back office for support;

  • Willingness to put in extra time if and when required;

  • Computer literate in Google Workspace, as well as call-out / site visit inspection software for reporting purposes.

Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at [email protected]  or on LinkedIn
You can also visit the Hire Resolve website:  or email us your CV: [email protected] 

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