Merchandiser Team Leader

2 days ago

Cape Town, Western Cape, South Africa Managed People Solutions Full time R104 000 - R156 000 per year
Managed People Solutions is actively seeking a skilled Merchandising Team Leader to join our team. If you're passionate about merchandising and ready to take on a leadership role, we would love to have you on board in Cape Town, Western Cape.

Job Purpose

A Merchandising Team Leader is responsible for effectively and efficiently merchandise products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader is fulfilling their KPI's.

Responsibilities

  • Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
  • Count and determine stock to be merchandised as per SOP.
  • Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
  • Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag.
  • Keep shelf and back-up area (e.g. storeroom) clean, tidy and uncluttered in accordance with housekeeping SOP.
  • Execute merchandising activities as per cycle brief.
  • Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries and requests.
  • Communicate and upkeep knowledge of product and promotions according to the cycle brief.
  • Effectively record merchandising activities as per standard.
  • Execute calls as per call cycle.
  • Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
  • Advise manager on out of stocks as per SOP.
  • Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
  • Ensure that each merchandiser is executing effectively in trade according to the KPI's laid out by the client.
  • Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
  • Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
  • Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
  • Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
  • Ensure that all escalated queries and challenges are effectively dealt with and resolved.

Requirements

  • Grade 12
  • 2-3 years Merchandising experience
  • 12 months experience in an FMCG merchandising environment (Beneficial)
  • Valid Drivers License
Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful

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