GF44 W&R Seta Learner

Job Purpose

To participate in Pick n Pay's accredited Workplace Learnership Programme, combining structured learning with practical, on-the-job experience to gain occupational skills, workplace exposure, and a national qualification. The Learner contributes to daily store operations while completing theoretical and practical modules under the supervision of qualified mentors and managers.

Key Performance Areas (KPAs)

• Learning and Development Participation
• Workplace Application and Skills Practice
• Customer Service and Store Support
• Compliance and Safety Awareness
• Teamwork, Attendance, and Conduct

Key Responsibilities
Learning and Development Participation

• Attend and complete all scheduled theoretical training modules as part of the learnership programme.
• Participate actively in classroom and workplace learning activities.
• Demonstrate understanding of core learning areas relevant to the qualification.
• Complete all assignments, portfolios of evidence (POE), and assessments on time.
• Apply feedback from facilitators, assessors, and mentors to improve performance.
• Maintain a positive and professional attitude towards learning and development.

Workplace Application and Skills Practice

• Perform designated workplace duties under supervision in accordance with the assigned department.
• Apply theoretical knowledge in practical, day-to-day store tasks.
• Assist in daily operations such as customer service, merchandising, stock control, hygiene, and product handling.
• Follow all Pick n Pay operational standards, Standard Operating Procedures (SOPs), and service guidelines.
• Demonstrate a willingness to learn and develop new competencies in the workplace.

Customer Service and Store Support

• Greet and assist customers politely and professionally.
• Support team members to ensure shelves, counters, or service areas are well maintained.
• Uphold Pick n Pay's standards for quality, service, and cleanliness.
• Follow instructions from supervisors to meet customer and store requirements.
• Handle customer interactions with respect and courtesy, referring queries to senior staff where needed.

Compliance and Safety Awareness

• Comply with Occupational Health and Safety Act (85 of 1993), Food Safety, and Hygiene Regulations.
• Follow Pick n Pay's policies regarding PPE, safety, and workplace conduct.
• Report any unsafe conditions, hazards, or incidents immediately.
• Ensure personal hygiene and grooming meet company standards.
• Maintain a clean, organized, and safe working environment.
• Protect company property and maintain confidentiality of information.

Teamwork, Attendance, and Conduct

• Work cooperatively with colleagues, supervisors, and trainers.
• Demonstrate respect, punctuality, and reliability at all times.
• Participate in departmental and HR meetings or briefings when required.
• Adhere to store rules, dress code, and code of conduct.
• Represent the Pick n Pay brand positively through professionalism and accountability.
• Show initiative and commitment to completing the learnership successfully.

Performance Indicators

• Attendance and participation in all training sessions
• Completion and quality of learning assessments and POE submissions
• Application of learned skills in the workplace
• Feedback from mentors and supervisors
• Adherence to Pick n Pay standards, values, and policies
• Punctuality, professionalism, and commitment to learning goals

Health, Safety & Compliance

• Adhere to the Occupational Health and Safety Act, 85 of 1993, and Pick n Pay's internal safety procedures.
• Maintain a clean, hazard-free workspace.
• Use appropriate PPE as required for each department.
• Report all safety incidents, near-misses, and hazards immediately.
• Participate in health and safety induction and refresher training.
• Ensure compliance with hygiene and food safety practices (where applicable).

Requirements
Minimum Requirements

• Grade 12 / NQF Level 4 qualification (minimum education requirement)
• South African citizen with a valid ID document
• Unemployed at the time of learnership appointment
• Must be between 18 – 29 years old (as per SETA criteria)
• No related to the employer or anyone in a position of authority
• Must not have been employed as a domestic worker previously in this placement
• Ability to communicate in English and follow instructions
• Physically fit to perform retail operational tasks
• Willing to work flexible hours, weekends, and public holidays as per training schedule

Skills and Competencies

• Willingness to learn and grow professionally
• Good communication and interpersonal skills
• Time management and responsibility
• Customer service orientation
• Attention to detail and accuracy
• Basic numeracy and literacy
• Team collaboration and adaptability
• Enthusiasm and commitment to Pick n Pay values

Personal Attributes

• Eager to learn and self-motivated
• Responsible and reliable
• Respectful and well-mannered
• Honest and trustworthy
• Friendly and customer-oriented
• Positive attitude and open to feedback
• Demonstrates Pick n Pay's values of Integrity, Accountability, and Care

Benefits

Funeral cover for employee and direct family members.

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