Technical Services Director

Would you thrive in a role where you can shape the delivery of essential health services across multiple countries? Are you passionate about ensuring high-quality support for survivors of Sexual and Gender-Based Violence (SGBV) and those in need of Mental Health services? Keep reading to learn more about our Technical Services Director role.

About Tiko

Tiko inspires futures where girls and young women take charge of their sexual and reproductive choices, with the freedom to shape their lives. Founded in 2014, Tiko is an African nonprofit organization that enhances the potential and fosters the resilience of adolescent girls and young women (AGYW) in Sub-Saharan Africa by addressing the critical "Triple Threat": early pregnancy, HIV, and sexual and gender-based violence (SGBV). Tiko has developed its own unique girl-centric technology platform to unite an ecosystem of existing, established partners to provide an environment enabling girls to choose when, where and how they meet their health and wellbeing needs. Leveraging this technology-enabled, community-driven approach, Tiko collaborates with local and national health systems to drive sustainable, transformative change. Tiko operates in seven countries including Kenya, Ethiopia, Uganda, Burkina Faso, South Africa, Zambia and Nigeria.

Tiko has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of +240 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here. 

We will happily accept applications from Kampala, Uganda; Abuja, Nigeria; Johannesburg or Cape Town, South Africa; or Addis Ababa, Ethiopia.

The Job

We are seeking a highly skilled Technical Service Director to lead the implementation of technical services across all Tiko markets. In this role, you will oversee the implementation of Sexual and Gender-Based Violence (SGBV) and Mental Health services, while also managing the clinical Quality Assurance department to ensure high standards across all areas. Key responsibilities include:

• Develop a strategic plan for the department, focusing on integrating technical services into operations
• Oversee the implementation of technical services across all Tiko markets, ensuring consistency and quality
• Contribute to standardization of the user journey for each technical service across our markets
• Build and strengthen strategic partnerships with governments, implementing partners, and funders for new offers
• Ensure alignment with national guidelines for technical services in each market
• Build internal capacity to adhere to new standards across all offers and markets
• Document learnings around the implementation of new offers to enhance future efforts
• Ensure the achievement of deliverables for technical services in all markets
• Drive research efforts to gather insights and evidence-based practices on SGBV, Mental Health and Quality Assurance. Collaborate with internal teams and external partners to publish articles that contribute to the field and enhance Tiko's thought leadership.

About you

You are a strong, dynamic leader with the ability to build and scale a department from the ground up. With a strategic mindset, you can create and implement effective strategies while providing hands-on support to your team when needed. You have a deep understanding of Sexual and Gender-Based Violence (SGBV), Mental Health and clinical Quality Assurance, particularly across Tiko's operating  markets in Sub-Saharan Africa. You thrive in fast-paced environments, balancing big-picture thinking with a willingness to dive into the details to ensure success.

Requirements

• Background in Public Health with proven experience in designing and measuring public health programs (mandatory).
• Qualified Clinician e.g. RN, NP, PA, MD, or equivalent (mandatory)
• You are based in Uganda, South Africa, Ethiopia or Nigeria (mandatory)
• Minimum 10 years of experience working with SGBV,  Mental Health and clinical Quality Assurance
• At least 3 years in a similar role, leading the strategies and the department for SGBV,  Mental Health and clinical Quality Assurance
• Experience in sexual and reproductive health (SRH) with adolescents and young people (AYP)
• Must be detail-orientated and take pride in helping the team to deliver on high-quality outputs
• Excellent project management, written, analytical, and documentation skills.
• Ability to translate health systems processes into user journeys and understand implementation on the ground
• Strong knowledge and experience in MERL is a great advantage
• Experience working in digital health is a plus

The Rewards

At Tiko, we believe in being open, especially when it comes to salaries. The gross monthly salary brackets for this position are R82,375 - R123,563 in South Africa, €4,776 - €7,164 in Ethiopia and UGX19,430,220 - UGX29,145,330 in Uganda.

We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues. 

In addition to your monthly salary, we offer you:

• Benefits and allowances tailored to your location.
• Flexible work arrangements, including remote or hybrid options where applicable.
• A personal development budget of €500 per year to invest in your professional growth - whether through training, certifications, or career advancement opportunities.
• 5 days of wellness leave to recharge and prioritise your wellbeing.
• All public holidays observed in your region.
• Maternity and parental leave in accordance with your local regulations.
• Unlimited holidays -  as long as you coordinate with your team, you're good to go
• The opportunity to shape a growing, impactful product and leave your mark on how we work.
• A culture built on trust - we believe you'll do your best without the need for unnecessary rules or micromanagement.

The details

Interested? Click apply now below Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email. 

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Tiko prioritizes integrity in our workplace and respects your privacy.

Tiko is committed to preventing any type of unwanted behavior by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.

We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.