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Information Technology Systems Support Engineer

2 weeks ago

Stellenbosch, Western Cape, South Africa Intelligent Technical Solutions Full time US$54 400 - US$72 800 per year

Job Description

The
Alignment Engineer
must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.

Job Responsibilities

  • Perform Remote Standards and Alignment Reviews.
  • Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
  • Develop and maintain technical knowledge of assigned Clients' environments.
  • Conduct thorough checking, updating and accuracy of Clients' information and documentation.
  • Be responsible for upholding best practices, and reporting recommendations to the vCIO.
  • Identify Client technical risk and collaborate with internal teams appropriately.
  • Contribute to the maintenance of the ITS Standards Library.
  • Actively participate in the Standards and Alignment Committee
  • Develop both technical and business acumen relating to Client sites
  • Proactively maintain and improve Clients' infrastructure remotely.
  • Review project results for thoroughness, outcomes, documentation, and quality of execution
  • Maintain strong client relationships.
  • Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
  • Maintaining and keeping all assigned client documentation in order.
  • Assist in the training, mentoring and development of staff.
  • Perform general office duties as required remotely.
  • Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
  • Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
  • Adopt continuous learning and improvement processes in all aspects of the position.
  • Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications

Technical Qualifications

  • 3 years plus previous experience in IT administration and/or technical support experience, or equivalent.
  • Knowledge of IT and telecommunications infrastructure, hardware and software applications.
  • Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
  • Demonstrated experience with web and internet technologies.
  • Tertiary qualifications in Computer Science/Information Technology, or equivalent.

Core Competencies & Soft Skills

  • Strong communication (written and verbal) and interpersonal skills.
  • High level organizational, coordination and prioritization skills.
  • Strong problem-solving skills and ability to learn new technologies.
  • Show initiative when undertaking tasks.
  • Able to work well both within a team environment and autonomously.
  • Good task management and multi-tasking skills.
  • High degree of confidentiality.
  • High degree of punctuality.
  • Ability to take, interpret and follow instructions.
  • Client service orientation.
  • Ability to work with staff at all levels of the Company.
  • Committed towards undertaking duties efficiently with a strong attention to detail.
  • Professional personal presentation.
  • Awareness of and ability to work in accordance with Company Policies and Procedures

Job KPIs

  • Utilization in/out department
  • Amount of MRR managed
  • of clients managed
  • of completed Service Days
  • of completed Alignment Reviews
  • of Clients without a recent complete service day.

Job Requirements

  • A home office set up that meets the following:
  • Computer: A working computer with a minimum of 16GB RAM, SSD storage, and one of the following:
  • Windows 11 with an Intel i5 or i7 (13th generation or newer), or
  • AMD Ryzen 5 or series or newer), or
  • Apple M2 or higher.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
  • Excellent command of the English language both spoken and written
  • Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
  • Able to pass our online behavior and cognitive assessments.

Compensation

Pay rate starts at 
$13.51/hour
and may vary by experience and location.

Benefits

  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification