Customer Liaison Officer

1 week ago

Randfontein, Gauteng, South Africa Sheq Safety Cc Full time

Customer Liaison Officer

Location: Unit 4, Gate 3, Protea Industrial Park, 7 Protea St, Aureus, Randfontein, 1760

Company: Sheq Safety CC

Closing Date: 24 October 2025 at 12h00

Email Applications To:

About the Role

We are looking for a Customer Liaison Officer who will serve as the vital link between our customers and internal departments — ensuring smooth order flow, clear communication, and the timely delivery of goods and services.

The purpose of this role is to support business growth by increasing sales and revenue from Direct Customers and Co-operatives, while maintaining the highest levels of customer satisfaction and service excellence. Given that a significant portion of our customer base communicates primarily in Afrikaans, proficiency in both Afrikaans and English is essential to ensure effective communication, accurate order processing, and a positive customer experience.

Key Responsibilities

· Act as the focal point for customer queries, feedback, and problem resolution.

· Coordinate with internal teams to provide accurate and timeous updates on order

availability and delivery timelines.

· Oversee the entire order process — from receipt to delivery — and confirm order

fulfilment.

· Ensure customers receive their orders accurately and on schedule.

· Liaise with Logistics to ensure on-time deliveries.

· Submit daily Back Order Reports on all orders older than two weeks.

· Maintain accurate data and update reports in real time.

· Manage purchasing orders, verify receipts, track stock levels, and prevent overstocking

or shortages.

· Prepare inventory and delivery reports, noting any damaged or missing stock.

· Maintain up-to-date records of all purchases, pricing, and order details.

Key Performance Indicators (KPIs)

· Prompt response to customer emails daily.

· Accurate feedback provided without rework.

· No late deliveries beyond agreed due dates.

· Full compliance with reporting deadlines (Back-order reports).

· High customer satisfaction and positive service feedback.

· Accurate inventory data capture and reporting.

Qualifications & Experience

· Matric / High School Diploma or equivalent.

· Prior experience in order processing, customer service, or liaison roles is an advantage.

· Understanding of warehouse and inventory management processes.

· Experience in customer engagement and coordinating internal operations.

Competencies

· Strong computer literacy and data-entry accuracy.

· Excellent communication and interpersonal skills.

· Highly organised, detail-oriented, and capable of multitasking.

· Knowledge of ERP or order management systems preferred.

· Sound problem-solving and decision-making skills.

· Adaptable and able to thrive in a fast-paced environment.

Personal Attributes

· Adaptable: Open-minded, receptive to feedback, and willing to learn.

· Influential: Able to communicate persuasively and empathetically.

· Decisive: Makes firm, informed decisions efficiently.

· Intuitive: Uses experience and good judgment when faced with limited information.

· Results-driven: Goal-oriented, hardworking, and committed to achieving excellence.

Why Join Us?

This is an exciting opportunity to join a dynamic company where your communication skills and operational insight can make a tangible difference in customer experience and business growth.

Job Type: Full-time

Pay: R20 000,00 - R23 000,00 per month

Work Location: In person

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