Motor Assessing Costing Administrator

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth.
Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Location: Head Office - Samrand Kosmosdal

The Costing Administrator is responsible for providing essential administrative and technical support to the Motor Assessing team. The role's primary function is to accurately process, calculate, and manage repair cost data throughout the claims lifecycle, ensuring operational efficiency and compliance with business protocols.  

Minimum Requirements

Minimum Qualification Required  

• Matric (Grade 12) or equivalent qualification  

Minimum Experience  

• Minimum of 1 years of experience in a motor claims/insurance costings environment.  
• Proven experience in the processes related to Change of Repairers and Claims Payments  

Deliverables include, but will not be limited to:  

Repair Costing and Data Management  

• Conduct initial repair calculations and assist assessors with calculation finalization, verifying factors   
  such as labour rates, discounts, and adherence to repair panel utilization (e.g., Warrantees, BEE   
  compliance).  
• Process all Repair Calculation Requests (RC Requests) received from the Motor Body Repairer (MBR),   
  ensuring documentation is in line with the MBR Service Level Agreement (SLA).  
• Accurately process manual repair calculation requests, adhering to standard internal procedures.  
• Perform administrative functions related to Audatex, including data entry and preparing   
  calculations for assessor approval.  
• Process data related to Change of Repairer requests and Claims Payments.  

Compliance and Operational Support  

• Ensure rigorous compliance with all standard operating procedures (SOPs) and internal protocols within the motor assessing team.  
• Assist in identifying trends and collecting data that may inform recommendations for continuous process improvement and controls.  
• Assist with MBR complaints and queries, ensuring the agreed solution is followed through and documented.  
• Ensure all necessary steps are taken to mitigate any risk of customer dissatisfaction during the costing process.  
• Maintain comprehensive knowledge of the complete end-to-end process regarding a motor claim and the associated repair process.  

Stakeholder Liaison and Administration  

• Liaise effectively with repairers, suppliers, and service providers to ensure relevant, accurate, and timely feedback is given where required.  
• Ensure all processes are followed when engaging with internal and external stakeholders, consistently acting with fairness, integrity, and professionalism.  
• Adhere strictly to agreed turnaround times (TATs) for all administrative and processing tasks to ensure customer satisfaction.  
• Ensure that all relevant statistics and reports are updated timeously and with absolute accuracy.

Competencies Required  

• High level of attention to detail and accuracy is crucial.  
• Strong Problem-Solving Skills and an Analytical thinker with strong conceptual skills.  
• Ability to work comfortably and effectively under pressure and deliver on tight deadlines.  
• Ability to work independently and as a collaborative part of a team

Knowledge and Skills Record keeping; filing and maintenance of databases Data Collection and processing of transactions Reporting and Administration Quality; compliance and accreditation Business Process Services knowledge Personal Attributes Communicates effectively - Contributing dependently Demonstrates self-awareness - Contributing dependently Plans and aligns - Contributing dependently Optimises work processes - Contributing dependently Core Competencies Being resilient - Contributing dependently Collaborates - Contributing dependently Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Drives results - Contributing dependently Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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