Specialist Customer Journey Architect

3 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year
  • Minimum requirements:
  • Industrial Engineering Degree/Information Systems/Computer Science 
  • Statistics an advantage 
  • 0-5 years of experience in Business process development, continuous improvement and compliance 
  • 3 years working experience 
  • Computer skills especially MS Office and Business Process Management tools 
  • Strong analytical skills with a demonstrated ability to analyse business processes and workflows 
  • Strong business/client engagement skills

Responsibilities:

  • Business Analytics Management
  • Contribute to development of subject matter expertise regarding current and future processes within business intelligence. 
  • Agile business analysis to document detailed requirements for business change. 
  • Eliciting requirements from different stakeholders in order to give appropriate recommendations.
  • Recording and representing. 
  • Business Process Flow Management 
  • Improve process efficiency by the set targets per segment 
  • Process documentation for process visibility. 
  • Communicate core process changes to relevant stakeholders. 
  • Monitor process performance by submitting requirements for building triggers to monitor the processes.
  • Monitor and report business process performance against accepted standards and KPIs. 
  • Develop and support data capture and data management processes for core systems to support the delivery of identified projects 
  • Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project
  • Outside-In thinking and Automation of core business processes Customer experience 
  • Analyse and review the customer journey and give recommendations as part of the developmental and/or continuous improvement of the process. 
  • Identify and document the change requirements as informed by different data analysis. 
  • Measure, track, monitor and ensure the implemented change improves process efficiency and impact.
  • Ensure all processes supporting different touchpoints and customer platforms are documented to ensure knowledge management and continuous improvement, in partnership with the relevant stakeholders

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