product consultant

1 week ago

Kimberley, Northern Cape, South Africa Smollan Full time R40 000 - R60 000 per year

We are looking for a Sambassador in Bloemfontein to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Sambassador, you will be responsible for:

1. Customer Experience Management

Manage customer vetting and registration

Manage rental process

Gather feedback and suggestions from customers to continuously improve the rental service

Monitoring and managing inventory including the storing, tracking and maintenance of equipment

  1. Inventory Management

Monitoring and managing inventory including the;

Storing

Tracking

Maintaining of equipment

Charging devices

  1. Managing & Ensuring Compliance

Standards & Discipline Management

Brand Management & Compliance onsite

HSSE compliance

Non-Compliance Escalation

Reporting and KPI's

Delivery of Quality Reporting & Insights

Feedback on what is working and what is not working,

Red flag escalations of issues encountered on the sites,

Speedy response to resolve issues that are encountered,

Provide insights gained from customer interactions

  1. Administration

Capture daily, weekly and monthly reports based on customer interactions and sales

Identify challenges and corrective actions Customer Satisfaction and Service

Gather feedback from customer complaints, queries and requests and ensure resolution

Build and maintain strong working relationships

2-3 years sales experience in Consumer Electronics

Matric

Sales acumen

Marketing principle knowledge

Customer service skills

Administration skills

Communication skills (verbal & written)

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