Training Specialist

1 week ago

Cape Town, Western Cape, South Africa EXL Full time


Join Our Team at EXL — Trainer

Location:
[Cape Town CBD]

Employment Type:
Full-Time (Work from Office)


About the Role

We are looking for an experienced and dynamic
BPO Trainer
to join our team. The ideal candidate will have strong expertise in
US motor (auto) and property insurance products
, and the ability to deliver engaging, effective training to new and existing agents in a fast-paced BPO environment.


What You'll Do

  • Facilitate comprehensive training programs for new and tenured agents covering:
  • US motor and property insurance products
  • Company policies and compliance guidelines
  • Customer service standards and best practices
  • US culture, communication styles, and customer expectations
  • Develop and update training materials, assessments, and learning paths.
  • Conduct coaching sessions, monitor trainee performance, and provide actionable feedback.
  • Collaborate with operations, QA, and leadership to ensure training aligns with business goals.
  • Maintain high levels of engagement and knowledge retention within training classes.
  • Track training progress and prepare reports and recommendations.

Minimum Requirements:

  • Matric (Grade 12) certificate
    – completed and passed.
  • Clear criminal and credit record.
  • Minimum
    1–3 years of training experience
    in a BPO environment (preferably US accounts).
  • Strong
    product knowledge in US motor and property insurance
    (auto, homeowners, renters, etc.).
  • Excellent communication, presentation, and facilitation skills.
  • Ability to manage training groups and adapt to various learning styles.
  • Strong analytical and documentation skills.
  • Must be willing and able to work
    US hours
    .
  • Certification in training, facilitation, or insurance (a plus but not required).
  • Must be based in or able to work from Cape Town, South Africa.

In alignment with the
Employment Equity Act
, and to ensure that our workforce reflects the diversity of our communities,
preference will be given to applicants from historically underrepresented groups
, aligned with our
EE targets
.


Apply Now and take the next step in your career

Make an impact. Be the voice of excellence. Join EXL.

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