Service Manager

2 weeks ago

Tzaneen Limpopo South Africa Sydsen Full time R800 000 - R1 800 000 per year
A leading commercial vehicle dealership in Tzaneen is seeking an experienced and highly capable Service Manager to oversee its service department. This role requires a strong leader with in-depth technical knowledge of commercial vehicles, excellent customer service skills, and proven experience managing a high-performance workshop.

Key Responsibilities:
  • Oversee daily operations of the commercial vehicle workshop, ensuring efficient and productive workflow
  • Lead, mentor, and manage a team of technicians, service advisors, and support staff
  • Ensure exceptional customer satisfaction and maintain professional communication throughout the service process
  • Monitor labour efficiency, productivity, and workshop performance metrics
  • Ensure compliance with OEM standards, dealership policies, and health and safety requirements
  • Manage warranty procedures, claim submissions, and technical authorisations
  • Control departmental budgets, cost management, and overall profitability
  • Resolve technical concerns and support diagnostic and repair processes where needed
  • Drive continuous improvement and maintain high-quality service standards
  • Build and maintain strong relationships with customers, fleet clients, and internal stakeholders
Requirements:
  • Proven experience as a Service Manager within the commercial vehicle sector
  • Strong technical background in heavy-duty/commercial vehicles
  • Excellent leadership, communication, and customer service skills
  • Ability to manage workshop performance, productivity targets, and high-volume workloads
  • Solid understanding of warranty processes, diagnostics, and OEM compliance
  • Experience with dealership management systems
  • Valid driver's license
What We Offer:
  • Competitive salary and performance incentives
  • Opportunity to lead a well-established commercial vehicle service team
  • Supportive environment with opportunities for growth and development

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