Area Lead

2 weeks ago

Cape Town, Western Cape, South Africa TooMuchWifi Full time


TooMuchWifi is a leading provider of fast, reliable, and affordable internet connectivity to aspirational communities in South Africa. We are a fast-growing company with a great culture that encapsulates our values: Accountability, Kindness, Integrity, Teamwork, and Hard Work.  

We care deeply about our dedicated and hardworking team, as well as the communities we serve.  

Our purpose, mission, and social impact drive and inspire us every day. 

Our working environment is colourful, fun, collaborative, and kind. We have come a long way and have amazing stories to tell  

What we offer:

Health Insurance and Medical Aid benefitsComprehensive Life Cover Free 24/7 Employee Assistance Program (EAP) for all our staff and their familyAnnual performance bonuses and salary increasesEmployee Share Ownership Plan (ESOP) for qualifying staffGenerous time off (annual leave)Birthday leaveDiscounted TooMuchWifi internet packagesCasual FridaysFun company eventsStaff loans (interest-free)Successful candidate placement referral cash bonus for staff

The Area Leaders reports to the Area Manager and manages a team of direct reports consisting of sales representatives. This is a junior leadership role that actively drives the sales and marketing strategies of TooMuchWifi, participates in community engagement efforts, and drives brand awareness and focuses on customer wants, needs and communication preferences (customer-centric).



Drive the creation and qualification of leads as well as closing of sales.Monitor and maintain the customer portfolios at both customer and community levels.Monitor the team's performance by evaluating the entire customer journey to ensure service excellence is maintained and that sales representatives are proactive in attending to customer expectations and needs;Maintain and grow customer retention and satisfaction levels.Identify and report new network coverage areas to grow our customer base.Notify Management of bad network coverage to improve our customer experience.Drive revenue growth to achieve or exceed relevant targets and Key Performance Indicators (KPIs).Identify branding and marketing opportunities that can contribute to the growth.Execute marketing and sales efforts or campaigns with the sales representatives as requested by the Area Manager.Attend community engagements when requested.Prepare for and attend activation efforts within communities.Effectively communicate with sales representatives and ensure the team clearly understands their roles and responsibilities. Conduct weekly, monthly, and quarterly performance reviews with each team member.Ensure all sales representative's KPIs are clearly communicated, implemented, and monitored on a weekly basis.Adhere to the company's policies, standards and procedures.

Matric.Relevant college or university degree is an advantage but not required.Team leadership and/or supervisory experience.Sales management, account management, relationship management, business development, and/or customer service management experience.Reporting skills.Executing plans.Own reliable transport and valid driver's licence.Customer centricity.Good communicator.Target driven.Good understanding of and/or previous experience in marketing.Computer literacy.Must live in a community represented.

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