Solution Analyst

Overview
We're seeking a highly organized, technically minded, and self-driven Solutions Analyst to join our global team.
This role blends administrative precision, technical coordination, and direct client engagement to ensure a seamless client service experience. The successful candidate will own end-to-end queue management in Salesforce, managing all client cases, requests, and communications efficiently and professionally.

You'll act as a primary liaison between clients, sales, and technical delivery teams, ensuring accurate documentation, timely updates, and full ownership through to resolution. This role requires someone with strong time management and organizational skills, excellent communication, and the ability to collaborate effectively across teams and time zones.

Working Hours: North America (EST) 08:30 - 17:00 - Adjusted according to Daylight Savings Time

Key Responsibilities

• Own and manage inbound Salesforce queues for multiple product lines, ensuring timely routing, response, and resolution.
• Take end-to-end accountability for client cases, maintaining data integrity, accuracy of updates, and proactive follow-through to completion.
• Lead client engagement and coordination, providing clear, professional communication and updates at all stages.
• Generate and manage client quotes, coordinating with internal teams to confirm accuracy and technical feasibility.
• Collaborate closely with technical, delivery, and project management teams to align on product details, terminology, and priorities.
• Support the creation and management of Statements of Work (SOWs) and related documentation.
• Identify and implement opportunities to streamline administrative processes and improve operational efficiency.
• Demonstrate strong ownership, accountability, and professionalism in all interactions and deliverables.

Qualifications & Experience

• 3+ years' experience in operations, support coordination, or administrative roles within a SaaS or technology-driven environment.
• Hands-on experience with Salesforce or similar CRM tools preferred.
• Intermediate Excel proficiency
• Strong Microsoft Suite skills are required.
• Exceptional organizational and time-management abilities, with meticulous attention to detail.
• Excellent written and verbal communication and client-facing skills.
• Proven ability to collaborate effectively with global and cross-functional teams.
• Strong technical literacy and writing experience.
• Bachelor's degree advantageous.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself